topic Re: Moved to EE from Virgin media but still be contacted due to overdue payment in Broadband & Landline

Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 10:27:55 GMT

Hello,

So I moved over to EE recently and part of the agreement was EE pay for my cancellation fee which is awesome, However Virgin Media now keep contacting me regarding an overdue payment. I have spoken to them and said EE has already paid the cancellation fee I no longer require reminders if any issues to contact you guys, but Virgin Media are still emailing and calling me for this payment.

What are my best steps to solve this so Virgin Media finally leave me alone and stop harassing me!

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

XRaySpeX — Wed, 01 Jul 2026 10:38:18 GMT

EE don't pay your old ISP directly. You do. You then claim it back from EE using your bill from VM as proof.

EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee. It will be applied as a credit to your EE bill.

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

JimM11 — Wed, 01 Jul 2026 11:13:02 GMT

@Lakey97 You go deal with VM direct, got nothing to do with EE in the slightest unless they have not credited your account, you were the VM customer and may still have some access to your VM account until you square away the final bill with them.

Virgin Media Help & Support

How to make a payment | Virgin Media Help

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 12:19:04 GMT

Thank you! When I spoke online to the agent from EE I was told that EE sorts all that out for me.

I guess I will call EE again and get an idea of what I need to do 🙂

edit: I am now in contact with another EE agent regarding this as I was obviously very daft but also miss sold what the offer was. This was a phone call from EE not me searching to change as at the time I was happy with VM

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 12:01:58 GMT

As above, the EE agent told me they were going to deal with all the cancellation fee stuff and it was covered and that I didn't need to do anything. That is why I am asking here to get an understanding of the steps needed to take.

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

JimM11 — Wed, 01 Jul 2026 12:08:36 GMT

@Lakey97 Then the Agent TOLD you wrong, you need to deal with it! @XRaySpeX linked all the info above in his reply to you.

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 12:15:31 GMT

Yes.... I know I need to deal with it and that is currently what I am doing. @XRaySpeX was super helpful regarding this.

As I was told different to the actual offer that is why I asked here.

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

JimM11 — Wed, 01 Jul 2026 12:17:53 GMT

@Lakey97 Your not the First and won't be the last with it, lot's of confusion around the exit and who does the paying...

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 12:29:15 GMT

Yep, Its daft of me as well. I was contacted over the phone regarding the deal and was told my cancellation fee would be covered I wouldn't of changed if I knew it was £300 and only in credit. The long term offer is better but I will now be out of pocket because of a sales agent..... 😵 But obviously I am also to blame regarding this and not doing my research properly before moving over.

I will see where I can get with the EE agents

Edit: VM have been paid and I am now going through raising a complaint regarding the Agent who sold me the product over the phone.

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

JimM11 — Wed, 01 Jul 2026 12:46:04 GMT

@Lakey97 The VM one is always a little tricky at the best off times, they have the never got notification from anyone so your getting charged no matter what, see you in court, then there is the oops VM will not release the Landline so other ISP can get it, you want a phone then your paying us NO matter what, and the VM TV only works on a VM connection, cancelled your broadband who cares, suck it up your still paying for the TV even though you can use hee haw of that!

At least the light is at the end off the tunnel for you, and all we are trying to do is keep the heavies away from pounding on your door, and the £300 becoming £900 as they do what they like, so to speak!!!!😖

Re: Moved to EE from Virgin media but still be contacted due to overdue payment

Lakey97 — Wed, 01 Jul 2026 12:52:03 GMT

Indeed.... going to do a listen in with the EE team on Friday regarding the selling of the contract to me.

Hopefully get something sorted and I can hear the Agent just straight up lie to me again :)))