topic Really poor broadband service in Broadband & Landline

Really poor broadband service

imwatts — Mon, 29 Jun 2026 22:13:18 GMT

In Sevenoaks area; frequent outages and very poor responses by EE over what has now been weeks.

Outages are meant to be monitored remotely but clearly are not and engineer’s visit has not remedied matters.

Re: Really poor broadband service

JimM11 — Mon, 29 Jun 2026 22:24:52 GMT

@imwatts Is this an EE problem that you have or Open Reach supply issue? Not aware of EE doing any remote monitoring off the connection, yes some ISP's do so!

Re: Really poor broadband service

XRaySpeX — Tue, 30 Jun 2026 00:45:40 GMT

What lights show on the router when this happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?