topic Re: BT Call Guardian in Broadband & Landline

BT Call Guardian

Patsycola — Sat, 23 Aug 2025 14:07:15 GMT

I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state their name and press the # key. And round it goes. In other words, no one can actually get through.

I think the problem arose when I switched from BT to EE.

Any solutions anyone?

Re: BT Call Guardian

JimM11 — Sat, 23 Aug 2025 14:20:21 GMT

@Patsycola Where currently do you have that phone plugged into, back off the Router or into a DVA remote connection!

Re: BT Call Guardian

gaspingfrog — Sun, 28 Jun 2026 11:05:54 GMT

My phone is plugged into the router, having the same problem as above no one is getting through.

Re: BT Call Guardian

gaspingfrog — Sun, 28 Jun 2026 11:11:29 GMT

Don’t know how long this has been going on,we live in a mobile dead spot and have to use the house phone,really awkward when it comes to hospital and doctors call backs

Re: BT Call Guardian

JimM11 — Sun, 28 Jun 2026 11:23:36 GMT

@gaspingfrog Have you switched of the Hub whatever one you have for 10 minutes, then checked once restarted?