topic Re: When should my line be switched off? in Broadband & Landline

When should my line be switched off?

martyjp — Sat, 27 Jun 2026 13:55:36 GMT

Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought would be final bill but its standard payment for next month, just switched router back on and all connected fine.

Anyone know how long it normally takes for the line to become inactive and final bill be issued as I can claim money back for the final bill but obviously not for another months service

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 14:10:39 GMT

@martyjp If the payment and billing was in the PIPE, there is NO way to stop it from happening, EE will refund whatever is due at the handover period and more than likely produce a final bill again with any adjustment's if you need it for any CityFibre claim's you may be doing. City Fibre have to inform EE that you are now with them, if that has NOT happened and you have NOT received the EE email that the changeover has occurred then it's a wait and see, lot's off glitches going on currently, Monday may be the time to start chasing both off them!

Re: When should my line be switched off?

XRaySpeX — Sat, 27 Jun 2026 15:20:43 GMT

@martyjp wrote:
new ISP all set up and working perfectly.

How do you know you are actually yet connected to new ISP? Post the 1st 3 octets from What Is My IP Addy?

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 15:19:06 GMT

@XRaySpeX Is CityFibre not an Altnet.

Re: When should my line be switched off?

XRaySpeX — Sat, 27 Jun 2026 15:24:32 GMT

Yes, @JimM11 , it is an alternative infrastructure to OR, but is supplied by various ISPs, some also on OR, like TT, Sky & Voda.

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 15:26:50 GMT

@XRaySpeX Yes completely different Fibre cable, ONT and connection, very little chance an EE Router is going to go on and connect to a CF connection...

Re: When should my line be switched off?

XRaySpeX — Sat, 27 Jun 2026 15:29:26 GMT

@JimM11 : Just checking! An EE router is still a router taking its WAN on an Ethernet port.

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 15:31:13 GMT

@XRaySpeX With you on that, lets see if the OP comes back, he had the 1.6Gb/s package with EE so should be well versed in what get's done!

Re: When should my line be switched off?

martyjp — Sat, 27 Jun 2026 15:55:57 GMT

New City Fibre line has been put in with its own ONT box which plugs into new router, EE router still plugged into the Openreach ONT and still getting a signal. Definitely using the new connection as getting 2.4Gbps down and 2.3Gbps up 😉

Just wondering how long before the Openreach connection goes offline as its not a simple switch over

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 16:27:42 GMT

@martyjp It should be a simple switchover as both CF and EE are all part off the OTS system, so once CF say's your good which is normally seeing you connected on the CF Network that can be ISP also if not direct with CF, they shoot the requested INFO across to EE, they receive that and do the email back to you as a bye bye you are now a CF customer, at that point EE shut's you down connection wise.

Things do happen though and you are right to question it all, you don't want to be paying the EE bill longer than you need to and get the Compo from CF for the connection change over!

@XRaySpeX was possibly interested did the EE or the CF supplied Hubs work on each others ONT Fibre connections...

Sure would not mess about with them though, don't think the EE Pro if you are using that will like the VLAN connection CF are using.

Re: When should my line be switched off?

martyjp — Sat, 27 Jun 2026 16:21:55 GMT

No, both fail to authenticate, but it was fun to watch as both routers flash orange and they were synced so the when the light was on one it was off on the other

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 16:53:20 GMT

@martyjp Disco time then?🤣👍 Took a quick look, my EE email came in 04.44am morning off the changeover but it was a OR ISP to ISP, EE had ""Stopping your services"" in the mail and a heading off ""Your Message from EE"", with the usual get your gear sent back or get billed for it all and you will lose all your benefit's etc which was not a worry as the Mobiles all went a few day's later from EE as planned!!!!

Good luck with your connection and hope you get it all sorted, looks like you are well in control off it all.

Re: When should my line be switched off?

martyjp — Sat, 27 Jun 2026 16:49:59 GMT

It was very hypnotic until the wife shouted that the internet was down

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 16:55:45 GMT

@martyjp Bet your glad that was all she shouted.🤣😂

Re: When should my line be switched off?

XRaySpeX — Sat, 27 Jun 2026 16:58:43 GMT

No, @JimM11 , I was exploring whether a bodge job was done at the pole or UG Feed.

VLAN is done at the modem(s). Routers are routers, tho' the PPPoE creds could be tricky, EE's being burnt in.

Would you think that both OR & CS use the same protocols & technologies on their Full Fibre like everyone uses VDSL2 profile 17a (or is it 35b?) on FTTC?

Re: When should my line be switched off?

JimM11 — Sat, 27 Jun 2026 17:35:41 GMT

@XRaySpeX You would think so, but i tried with another posting on the sky Forum with an OP trying to get the sky Hub on a CityFibre connection, CF swore blind they were good to go, Sky swore blind was nothing wrong with there Hub it was all good, after multiples of CF ONT's, Sky Hub's, the OP said stuff this went to Arbitration won his case, during all this fiasco going on he ordered Vodafone Broadband, they sent the hub out and it connected instantly zero issues!

VLAN is done at the CF router side, you need to have a router that can be VLAN set. so not surprised that the Pro would not connect never mind the Authentication required to be set also for the creds. CF does use PPPoE and VLAN ID 911.

For sure i can set any Vlan ID i need on my Asus Router, although you do need to see what stupid advice is given ie VF supplied it all wrong they wanted a Vlan ID set and i did it all without, but they did get the creds right for the pppoe correct.

This was from VF CS ""VLAN ID: 901"" and way wrong. So ONT has now been EE, back to Sky, and now to VF, i have just corrected the Asus for both connection type, creds and anything else iPv6 wise.