https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1625881#M140292 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1187240">@Tim42</a>&nbsp;Time to call EE CS then it's either an accounts issue or a Hub connection issue especially and depending what you had and working before your upgrade.</P> Sat, 27 Jun 2026 10:10:05 GMT JimM11 2026-06-27T10:10:05Z https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1596240#M132523 Sun, 18 Jan 2026 21:34:11 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1596240#M132523 Davie18 2026-01-18T21:34:11Z https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1596246#M132524 <P>Do you have your BB a/c no. starting with 'GB'? Try linking it to your online EE a/c.</P> Sun, 18 Jan 2026 23:17:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1596246#M132524 XRaySpeX 2026-01-18T23:17:14Z https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1625857#M140284 <P>It would not link.<BR />I have recently been "upgraded" to a new broadband plan with a new router. It linked before the upgrade, but is no longer linked</P> Sat, 27 Jun 2026 08:34:12 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1625857#M140284 Tim42 2026-06-27T08:34:12Z https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1625881#M140292 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1187240">@Tim42</a>&nbsp;Time to call EE CS then it's either an accounts issue or a Hub connection issue especially and depending what you had and working before your upgrade.</P> Sat, 27 Jun 2026 10:10:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cant-link-broadband-to-app/m-p/1625881#M140292 JimM11 2026-06-27T10:10:05Z