https://community.ee.co.uk/t5/Broadband-Landline/Poor-broadband/m-p/1625778#M140264 <P>Watching Netflix and the programme keeps freezing and takes time to up load them stops a few minutes later again.</P><P>Tests say everything is ok (as usual) but it’s not</P><P>is anyone else having this poor service in Brackley NN13</P> Fri, 26 Jun 2026 19:26:22 GMT MikeBradford39 2026-06-26T19:26:22Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-broadband/m-p/1625778#M140264 <P>Watching Netflix and the programme keeps freezing and takes time to up load them stops a few minutes later again.</P><P>Tests say everything is ok (as usual) but it’s not</P><P>is anyone else having this poor service in Brackley NN13</P> Fri, 26 Jun 2026 19:26:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-broadband/m-p/1625778#M140264 MikeBradford39 2026-06-26T19:26:22Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-broadband/m-p/1625779#M140266 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5015083">@MikeBradford39</a>&nbsp;:&nbsp;What lights show on the router?</P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Fri, 26 Jun 2026 19:28:17 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-broadband/m-p/1625779#M140266 XRaySpeX 2026-06-26T19:28:17Z