topic Re: Broadband in Broadband & Landline

Broadband

Dedar12 — Fri, 26 Jun 2026 10:09:11 GMT

It has now been over 10 days since my broadband was due to be activated, and I am still without Wi-Fi or broadband service. During this time, I have contacted your customer service team on numerous occasions, spending significant time trying to resolve this issue. Unfortunately, no one has been able to provide a satisfactory solution.

I was eventually informed that the only way to fix the problem was to cancel my existing broadband order and place a new one. However, I was then told that EE could not guarantee or honour the original promotional price that I had agreed to when placing my order. I was also advised to wait four more days before calling back to place a new order, with no assurance that I would receive the same deal.

This is completely unacceptable. The failure to activate my broadband is due to EE's error, and I should not be financially disadvantaged or risk losing the original offer because of a problem that is entirely outside of my control.

In addition, I was promised a callback from your team to resolve this matter, but no one has contacted me. Instead, I have had to repeatedly call EE myself for over 10 days, only to receive conflicting information and no resolution

Re: Broadband

Northerner — Fri, 26 Jun 2026 11:55:54 GMT

Hi @Dedar12

There is no account access on these forums.

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Broadband

XRaySpeX — Fri, 26 Jun 2026 13:26:53 GMT

@Dedar12 wrote:
Unfortunately, no one has been able to provide a satisfactory solution.

No satisfactory solution, but have you been given a satisfactory explanation?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: Broadband

JimM11 — Fri, 26 Jun 2026 13:44:09 GMT

@Dedar12 You did not per chance order with on off those broadband assist sites that had the stupid pricing offers?

Re: Broadband

Dedar12 — Fri, 26 Jun 2026 13:45:27 GMT

No from the official EE shop in Swansea

Re: Broadband

JimM11 — Fri, 26 Jun 2026 13:50:43 GMT

@Dedar12 You need that official EE Shop in Swansea to sort it all out for you then, @XRaySpeX has posted the checker for you to look at, once done post the info back up obscuring any personal info for your Home Address that is best!

As prices are always in a Flux state, EE have and NO obligation to give you what you had especially when you Shop Bought!