topic Re: Smart Hub 6s problems in Broadband & Landline

Smart Hub 6s problems

Dayanueva — Fri, 26 Jun 2026 09:20:07 GMT

Joined EE just over a month ago from Plusnet, never had any probs. We have a Smart hub 6s. We have Sky Q box connected via hard wired RF45 connections with a cable directly from the Q box to the hub. Sky cannot get past the router ! Connects to router ok but it says no internet.

Kooked into this and changed to DNS that was automatically given by Q box to 8.8.8.8 and it works.

is EE bloacking certain IP addresses ?

Re: Smart Hub 6s problems

JimM11 — Fri, 26 Jun 2026 09:30:02 GMT

@Dayanueva They should not be and it's a EE Smart Hub 6+ version. New FW being pushed to that EE Hub is alleged to be fixing the Ethernet port delay which may also be causing some possible issues with your sky Q connection!

Re: Smart Hub 6s problems

Dayanueva — Fri, 26 Jun 2026 10:15:57 GMT

Thanks for that Jim, interesting !

Re: Smart Hub 6s problems

JimM11 — Fri, 26 Jun 2026 10:36:57 GMT

@Dayanueva If you have a working app then below is what and were it is all going to for the 6+ Hub. Linked also all about the updates.

FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025
FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

EE Hub firmware versions - The EE Community

Re: Smart Hub 6s problems

Dayanueva — Fri, 26 Jun 2026 11:19:09 GMT

Looks like I have the latest firmware Jim

Re: Smart Hub 6s problems

JimM11 — Fri, 26 Jun 2026 11:28:59 GMT

@Dayanueva See how the DNS settings holds up then on the Sky Q and your Ethernet connection, EE should not be blocking anything at all, but then again they struggle to make there own EE TV work! I have nothing EE wise to check the Hub functionality, the Ethernet stood out like a sore thumb taking in excess of 30 seconds to connect so was an very easy spot.