topic internet down during hot weather in Broadband & Landline

internet down during hot weather

neillmak — Fri, 26 Jun 2026 09:28:49 GMT

3 times in 3 days my internet has gone down. seems to come back overnight. Am running internet via hotspot on Three Network. Not a good look for EE having to run internet over competitor phone network. I also have Smart hybrid which has never worked.

Re: internet down during hot weather

JimM11 — Fri, 26 Jun 2026 11:48:01 GMT

@neillmak Then why not concentrate on getting the smart Hybid up and working, take it you have a EE 4g signal and displayed on the Hybrid hopefully from EE?

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up
https://ee.co.uk/help/broadband/fix-problem/fix-smart-hybrid-connect-broadband-problems

Re: internet down during hot weather

XRaySpeX — Fri, 26 Jun 2026 12:46:39 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: internet down during hot weather

Northerner — Fri, 26 Jun 2026 14:30:01 GMT

Hi @neillmak

It maybe your router overheating over the network. Make sure it's out of the sun and in a cool location.

Thanks