topic Re: Dont the account number in Broadband & Landline

Dont the account number

Sbiav — Thu, 25 Jun 2026 10:19:23 GMT

Hiya we need are broadband switch on or were leaving you

Re: Dont the account number

Sbiav — Thu, 25 Jun 2026 10:06:31 GMT

Hiya are broadband has gone down

Re: Dont the account number

JimM11 — Thu, 25 Jun 2026 10:42:58 GMT

@Sbiav You would be best to call EE CS direct if you have a specific issue, the Forum is just not a place to post as you have done, whatever your specific problem you have, no details from you not much the Forum can suggest!

Re: Dont the account number

Sbiav — Thu, 25 Jun 2026 10:56:55 GMT

Hiya what it it is the broadband is flashing orange and its giving us broadband but no internet

Re: Dont the account number

JimM11 — Thu, 25 Jun 2026 11:04:09 GMT

@Sbiav Flashing Orange it's giving you nothing at all, so don't be fooled by that one, you need to explain what when were, the Forum knows NOTHING about you, for all you could be a brand new customer, decided to stick the EE Hub on the connection and waiting for EE to say it's all good. Forum is not going to Guess what you have or have not! Link below will take you to the Lights explanation, if you drill down your hub i will send a more precise link!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Dont the account number

JimM11 — Thu, 25 Jun 2026 11:33:32 GMT

@Sbiav As you are posting all over the place, run the EE Service Checker option, that will look to see if there is a local issue with delivery off Broadband were you are! You may be able to get to it via the app, if not try logging into you account and go from there!

Re: Dont the account number

Sbiav — Thu, 25 Jun 2026 11:35:23 GMT

Its still not switch on and it still flashing red

Re: Dont the account number

JimM11 — Thu, 25 Jun 2026 11:37:10 GMT

@Sbiav Just give EE a call, see the help link below.

ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: Dont the account number

Sbiav — Thu, 25 Jun 2026 11:38:25 GMT

I have no good

Re: Dont the account number

JimM11 — Thu, 25 Jun 2026 11:43:00 GMT

@Sbiav If you did then they replied with whatever was said to you, wait it out or let the Forum know.

EE Outage Map • Is The Service Down? UK

Re: Dont the account number

XRaySpeX — Thu, 25 Jun 2026 13:27:52 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?