topic Re: SH31B EE Hub Non Existent Documentation in Broadband & Landline

SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 15:07:27 GMT

Has anyone managed to document this manual. Attempts to get one from EE has been a waste of time. The blogs are full of complaints, yet the stock answer is that Im the first to ask. EE are equally vague about wireless importance.

I looks like I would be better off using my old router which is fully documented and using a digital anlogue converter for the landline.

Anyone else with the same Customer service experience?

Re: SH31B EE Hub Non Existent Documentation

JimM11 — Tue, 23 Jun 2026 16:31:05 GMT

@johggold There is not a manual for the EE Smart Hub range, If you have anything specific about wireless operation there are a few help screens about those, You will need a EE or BT hub if you require to have any kind of DV Digital Voice operation, a standard hub from any other is just not going to work, VOIP will do if you sub your landline to some other company that will supply you the Ethernet Adapter to do so....

Landline plugs into the back off the EE Hub or to a DVA if you wish to have it remote from the hub. Couple off links below to get you started.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

How to set up your Digital Home Phone - The EE Community

As an ISP supplied Hub, it is designed to connect and work, devices that do not at this time can be looked at with the aide off the help to try a few options, all the main ISP's are very much alike. You want a real manual, you may just have to find a real hub and manufacturer that does both together.

Re: SH31B EE Hub Non Existent Documentation

XRaySpeX — Tue, 23 Jun 2026 17:22:24 GMT

Smart Hub 6 Plus

If your old router is not a modern EE Smart Hub Plus/Pro or BT Smart Hub 2 it will not support a digital landline, regardless of any digital anlogue converter.

Re: SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 18:35:56 GMT

I have never used an ISP supplied router. They are always budget price and wireless is very poor.

Migration from Plusnet is forced. I was not having any issues.

My analogue landline will still be working for a long time. Openreach havent even scheduled any work, and its unlikely to happen for years to come. We are in a small village.

My present router carries well over 60 feet, and the EE only guarantees a few feet.

I have 12 local wireless routers that show on my wireless analyser along with a lot of brickwork, and I already hard wired the TV so that it can stream.

The only challenge is finding a good wireless router that will support an EE digital landline.

Im hoping others in the forum have some experience.

Re: SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 18:40:18 GMT

Sorry, no. I need really good wireless and EE have admitted that they have no interest in the problem.

Re: SH31B EE Hub Non Existent Documentation

JimM11 — Tue, 23 Jun 2026 18:56:48 GMT

@johggold @XRaySpeX told you the ones that are required to be used, PN is forcing only if you wish to keep a landline going, and the PSTN is shutting down 31 Jan 2027 wither you think so or not, stay with PN then and see what PN and OR does.

Must be missing something, you already have your wireless all sorted out, so there is no issue there.

Re: SH31B EE Hub Non Existent Documentation

XRaySpeX — Tue, 23 Jun 2026 19:22:34 GMT

@johggold wrote:
My analogue landline will still be working for a long time.

No, it won't! Landlines in the UK are going digital. The existing analogue technology (the PSTN - Public Switched Telephone Network) which has supported phone and broadband services for decades is being retired and switched off at the end of January 2027.

Re: SH31B EE Hub Non Existent Documentation

Chris_B — Tue, 23 Jun 2026 20:03:47 GMT

@johggold I have no issues with my EE supplied router which is in the front of my house and getting a connection in my backyard right at the back of my yard. It’s definitely more than a few foot.

Re: SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 22:22:48 GMT

Not actually the case. Officially this is the planned date but Openreach have accepted that all rural areas will not be completed by then.

There are no Openreach plans for my area at this time.

Re: SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 22:27:44 GMT

It all depends on the type of building. Plus interference from nearby routers is very high. You have been lucky. EE themselves accept that their router is budget level.

Re: SH31B EE Hub Non Existent Documentation

JimM11 — Tue, 23 Jun 2026 22:38:45 GMT

@johggold Then as before stay with PN and as you seem to think, nothing will change so you have zero to worry about!

Re: SH31B EE Hub Non Existent Documentation

johggold — Tue, 23 Jun 2026 22:43:37 GMT

Which good make (non BT or EE) with good wireless and supporting by conversion analogue to digital landline was mentioned?

I am pefectly capable of linking multiple routers but thats like going back to early 2000s when download speeds were very small.

Re: SH31B EE Hub Non Existent Documentation

XRaySpeX — Wed, 24 Jun 2026 01:05:56 GMT

No non-EE/BT router will support EE/BT digital landline.

Re: SH31B EE Hub Non Existent Documentation

JimM11 — Wed, 24 Jun 2026 05:31:20 GMT

@johggold You seem to be somewhat confused with the posting's that you are doing.... You said that you have a perfectly capable Router off whatever kind you are using currently taking care off all your wireless wifi and giving you everything that you need on the connection, that being old copper either FTTC/ADSL in operation......

The only one that can be connected are TWO and that is all EE wise the EE Smart hub or the EE Smart Hub 6+ versions SH30A, SH31B or the older SH20A, there is also a BT Smart Hub 2 which can go on that type off line connection which is the Superior version to the PN styled one.

Since you seem to be under the impression that ALL ISP hub's in your opinion are just poor wireless wifi devices, then look to maintain your old Third Party hub connected to the new EE one via Ethernet....

The PN Guidance is just all wrong with regards DV Digital Voice, you can if PN agrees to it all, keep the Broadband connection up and running with them, move your landline and it's number to a VOIP provider and let them take care off that, they will supply you an ATA to connect the Landline Phone to and an Ethernet connection to your existing third party hub takes care off all your Landline voice....

Phonely vs Voipfone: Which Is Better in 2026? | Phonely

Again below the link to the EE Hubs....

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: SH31B EE Hub Non Existent Documentation

johggold — Wed, 24 Jun 2026 08:57:40 GMT

Got kicked out by Plusnet because they dropped phones and directed me to EE.

If it turns out that EE and BT are restricting Digital Phone access to their own equipment, I think thats probably restraint of trade.