Regular Connection drops

Hydros — Tue, 23 Jun 2026 00:10:11 GMT

I recently upgraded my package to a much higher speed connection, and everything was going fine for the first while, but the past 3 nights in a row the connection has randomly dropped at some time during the night. Now while this might not be a big deal for most people, I prefer doing my work at night when I can, because its cooler and more peaceful, so it's affecting me rather significantly.

The drops usually last less than a minute, but sometimes there's multiple of them in the span of a few minutes. Has anyone else encountered a similar problem, or have some kind of solution?

Re: Regular Connection drops

JimM11 — Tue, 23 Jun 2026 05:46:48 GMT

@Hydros If you are FTTP Full Fibre connected would switch your ONT off for five minutes for it to reset it's self, what EE Hub are you using on the connection that you have? When the connection get's dropped what colour of light do you see on the hub, there is a current round of new FW updates being applied for the EE Hub 6+, 7+ and the 7Pro versions so hopefully that is not happening continually in the small hours off the morning but would expect the hub to take 5 minutes or so once applied and rebooted.....

topic Re: Regular Connection drops in Broadband & Landline

Regular Connection drops

Re: Regular Connection drops