topic Re: Silly question about ont in Broadband & Landline

Silly question about ont

Darksmurf72 — Sun, 21 Jun 2026 12:47:33 GMT

My contract with utility warehouse ends on the 26th June but bt can't come out till 7th June but I already have a white bt box in flat do they need to change it as not looking forward to a week or so without Internet

Re: Silly question about ont

Schockwave — Sun, 21 Jun 2026 13:09:30 GMT

Hello @Darksmurf72 ,

Welcome to the community,

If you already have the ONT and not the old style box, then no, they will not need to change it, it depends whether you are already on full fibre or not. What type of box do you have?

Re: Silly question about ont

XRaySpeX — Sun, 21 Jun 2026 13:10:17 GMT

Not unless you are switching from sub 1 Gig Full Fibre to 1.6 Gig Full Fibre.

Re: Silly question about ont

JimM11 — Sun, 21 Jun 2026 15:03:28 GMT

@Darksmurf72 Are you Ultra/Ultra Plus or Full Fibre with UW currently, and what about a landline phone, do you have one presently? 7th July i assume you mean, is this for the changeover or for OR Openreach to do anything.