topic Re: App connection to hub in Broadband & Landline

App connection to hub

Davies-Shuck — Fri, 19 Jun 2026 21:54:12 GMT

Unable to connect my hub to the EE app. Admin password is entered then it says try again.

Re: App connection to hub

CHADSKiii — Sat, 20 Jun 2026 03:37:23 GMT

Exactly the same here.. Just switched from BT as we were trying to sort something by phoning BT and they offered us the new WIFI 7 Pro router, WIFI 7 booster, and a newer version of the youview Bt Pro Box for all the recordings and stuff we do, plus they chopped 39 quid a month off our bill as we were paying 147 quid a month for 900mbps down full fibre, plus the sport package. So we said yes, all sorted, so we thought, the router and everything came, all plugged in connected to the ONT and since then I cannot for the life of me get the app to work, same as you, sorry come back later or we can't link right now, its just absolute useless, how it was let out to customers I don't know.. been trying everyday for a week now.. Luckily I could sign into my account and also go to the ROUTER homepage and change e erything we needed, I will say the fact I could just use the old BT SSID name and password in place of the EE one so all the devices are just recognised and we don't have to reconnect everyone was amazing, that's a bonus as I think it said there was 29 devices on there, and that's literally just 4 people in the house, PCs, laptops, tablets, phones, alexas, lights, washing machines, fridges, they add up for sure... But yeah the App, my god its honestly really annoying me now, one problem Is one person in the house has an old laptop and no matter what I do it will not see the WiFi on the list as its WPA3 security so just doesn't detect the router, works fine on ethernet, I've tried for days changing it to wpa2, setting up a guest network with wpa, using compatible WiFi mode for legacy devices, which is what that is for but still no luck, I mean I'm a nerd with tech and I cannot get it working, I was even trying to download and install drivers for discontinued intel WiFi drivers from back in 2015, but I gave up after the 3rd driver... Its a mess.. he could just get dongle or a new laptop but he shouldn't have too, it worked fine on the BT router but... That was WiFi 5 so older tech, but just won't with WiFi 7... Anyway, I spoke to them and they said they are gonna get back to me in 72 hours or something, and they havnt as of yet, but the way the app is going I can't see them solving it.. It blows my mind that the app is in this state from a company as big as EE, the BT app worked flawlessly for 10 years... so yeah it's annoying me somewhat, so hopefully they'll get my router linked and stuff soon. Coz it's a joke honestly. .

Re: App connection to hub

JimM11 — Sat, 20 Jun 2026 07:00:41 GMT

@CHADSKiii Welcome to the EE world were the app is IT, EE will have to look on the account side and be sure that it;s all gelled together, app is just the EE way now so unfortunate you will just have to persevere with EE.....

Regarding the Laptop no joy getting it to see the ssid on any part of the EE hubs multiple ssid signals, did you try any off the switch off 5Ghz etc and bring down fewer transmissions to see if anything pops into it ssid wise?

App is not going to sort that condition out for sure.

Do consider an older AP placed and connected to the Hub, then the laptop will probably find that, it's a lot easier than doing the stupid limited usb wifi dongles that don't stretch the wifi signal about great, especially if the laptop is not moving about the whole area.

Older devices are generally WPA2-PSK mode for the wireless wifi securities, Comp mode is the only method to get that active as i think but cannot say for sure as no EE anymore but the Main Wifi will not get below WPA3-T operation at all.....

Re: App connection to hub

JimM11 — Sat, 20 Jun 2026 07:03:47 GMT

@Davies-Shuck Is there no QR code on the Hub for you to try connecting the Hub/app together?

Re: App connection to hub

bobpullen — Sat, 20 Jun 2026 09:59:53 GMT

@CHADSKiii - for the app, is there anything non-standard about your network? I'm thinking things like custom DNS/ad-blocking/DHCP servers etc.

For the problematic laptop, do you know what network card it's using? I've seen some old cards that outright cannot detect WiFi6 signals (and presumably anything above). No amount of tweaking in the hub would help this situation as even the Compatible WiFi network broadcasts using WiFi 6. There's some discussion here that might be worth a read.

Re: App connection to hub

CHADSKiii — Sat, 20 Jun 2026 22:21:24 GMT

So i literally tried so many things, comp mode in WPA2 no joy with that, tried turning off all other frequencys like the 6GHZ as we dont really need it apart from my PC but im on ethernet for that, tried only using channel 1 as it said on some forum that older laptops look for lower channels, so disabled the 6ghz and 5ghz and just tried 2.4ghz on channel 1 and 6 randomly and still didnt pick it up.. Its for sure the old wifi card just not able to pick up the router for sure, i tried with my phone and the hotspot to my 5g connection and 4g and it found that straight away... So many things tried.... i dunno, i gave up tbh, so, im now gonna use the old BT AP, the booster thaat was connected to the old BT wifi 5 router, id guess it should work right? It should just act as another booster i think, regardless of make, but well see i guess... i just feel bad as everyone else has internet apart from 1 person and as we know everything pretty much evolves round the internet honestly.. and as theres no aerial for standard tv in his room and he doesnt have a smart tv hence why he has a laptop, then yeah he cant get online but if connecting the old BT AP works then that will be great... well see...

Re: App connection to hub

JimM11 — Sun, 21 Jun 2026 06:43:19 GMT

@CHADSKiii The BT AP Booster would be the best way to go if it does attach to your 7 Pro Hub from EE, hopefully then the old laptop see's the booster ssid's fine, connects to that and works away ok. Real pain when one device does just not like the hub wireless.

When/If you manage to get it connected, would be real helpful to know what model/driver the wifi device is in the laptop, Fired up the old AsusPro and grabbed the version, connected to the Asus XT8 Router all wifi 6.... Just double checked it's currently connected to the Asus AP although that one is wired backhaul as well....

You will see it's an old wifi4 but a reasonable able device can connect 2.4/5Ghz so have it on the 5Ghz 80Mhz wide to get the reasonable 300/300 speed and up in CH100, will be operating around the 200 mark though due to the age, and the Sata SSD that is in it. SKY name i have kept for many/many years, not reinventing the wheel so to speak.... It is pushing 14Years old now and was a work orientated Laptop...

SSID: SKY696xxxx
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 100
Link speed (Receive/Transmit): 300/300 (Mbps)
IPv6 address: 2a0a:ef40:1787:xxxx:xxx:xxxx:xxxx:xxxx
Link-local IPv6 address: fe80::ab49:xxxx:xxxx:xxxx%xxx
IPv6 DNS servers: 2a0a:ef40:1787:xxxx::1
IPv4 address: 192.168.xx.x
IPv4 DNS servers: 192.168.xx.x
Manufacturer: Intel Corporation
Description: Intel(R) Dual Band Wireless-N 7260
Driver version: 18.33.17.1
Physical address (MAC): 80-86-xx-xx-xx-xx

https://www.speedtest.net/my-result/d/75be5c5c-2244-4d86-800b-8ab440232789

2nd speed test was done 15 mins or so later, laptop had not been on the Network for a few weeks, so was running all kinds of windows updates, office updates etc etc and loaded around the 40% cpu mark, this one now at 4%....

https://www.speedtest.net/my-result/d/5f583005-75d6-495c-9647-6a84edfeab02

Re: App connection to hub

JimM11 — Sun, 21 Jun 2026 07:19:29 GMT

@CHADSKiii

3rd using my Asus zen laptop always virtually hits my Max on the FF500 Wireless WiFi Connection....

https://www.speedtest.net/my-result/d/e70a1293-f677-4a44-a234-0e4172b19b1a

4th AsusPro on the good old trusty Ethernet connection when you want the speed....

https://www.speedtest.net/my-result/d/cc380294-504f-4474-9e3e-28f9e904a44e

Edit added posted pic when approved for viewing.

Sample speeds.

Re: App connection to hub

Davies-Shuck — Sun, 21 Jun 2026 08:04:46 GMT

Hello.

No I’m running a standard network straight out of the box.
Fortunately I’m now connected to the EE app. In the end I deleted and reinstalled the app, finally I restarted the hub.
All good now thanks.

Re: App connection to hub

JimM11 — Sun, 21 Jun 2026 08:09:19 GMT

@Davies-Shuck Well done, can be just anything at all when app does not want to play!