DV Adapter died.

flyhighest — Fri, 19 Jun 2026 13:48:38 GMT

We've had EE Broadband & Landline for less than a month. Today we were cut off during a phonecall - dead silent. On checking the DV Adapter for the phone was off - no lights, no nothing. I tried the standard mains switch off -wait a minute - mains switch on. Still dead. Brought DV Adapter upstairs to beside router. Still dead. Tried re-linking as per instructions - router flashed blue but DV still dead and router went back to normal after a while. I think I did this twice before deciding the DV had terminally died..

After lunch, I thought I'd swap the second (working) DV we have (in our bedroom) with the dead'un. Took it downstairs - having been alive upstairs, it was dead on arrival! Brought it back upstairs next to router - tried again - dead - and tried again just for luck - and lo! flashing amber and quickly back on. Took it downstairs - it survived the journey and was still alive and working!

So, took the dead 'un and tried it upstairs - and the amber light flashed and it came on green. Tried phoning in - both DVs and router-connected phone all work. So, what didn't work (at all - parrot-like dead to the world) now does work.

Is there any rational explanation for the dying and resurrection? Of not one but two DV Adapters. It happened once before and the helpful EE man at the other end provided the off-wait-on solution which worked first time.

Duff DV(s)? Duff Router? Not the right sort of ether? Haunted house with ghostly interference? Or perhaps the firmware issue that I've just noticed was posted here a few days ago?

It's all a bit weird because I've lately had web sites on the mobile phone (which we've got set up for wi-fi calling because mobile reception if mediocre at best) cut-out and return, for no discernible reason. The mobile is giffgaff using O2's mast in our village. Giffgaff said the mast was faulty and engineers were working on it as we speak; O2 said oh no they not - all was 100% working.

Re: DV Adapter died.

Christopher_G — Fri, 19 Jun 2026 16:19:32 GMT

Hi @flyhighest

It sounds like some kind of glitch to me. It could be related to firmware too, though. Hopefully, the solution that my colleague suggested works again if it were to happen in future.

Chris

Re: DV Adapter died.

JimM11 — Fri, 19 Jun 2026 17:16:26 GMT

@flyhighest One off those chalk it up to not knowing and hope it keeps working most off the time! Link if you need it all about the Adapter EE based.

Digital Home Phone Adapter | Device Help | EE

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DV Adapter died.

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