topic Re: Unable to get BBC Sounds radio programmes on internet radios in Broadband & Landline

Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Sat, 16 May 2026 16:02:12 GMT

I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a number of EE experts on the phone and the only suggestion made by them that works at all is to reset the hub. BBC radio programmes then work perfectly, but the fix lasts only a day or two at the most and sometimes only a few hours. It seems that something within the hub blocks the BBC system, which I know uses different system from other radio programs. Does this mean that I have a faulty hub? Do other users find that they can consistently receive BBC programs over the internet with an EE Smart Hub Plus?

David

Re: Unable to get BBC Sounds radio programmes on internet radios

XRaySpeX — Sat, 16 May 2026 16:30:02 GMT

@DavidBell1 : Really? I can get all the BBC stations on my Internet radios all over the house, over EE Full Fibre BB.

Re: Unable to get BBC Sounds radio programmes on internet radios

JimM11 — Sat, 16 May 2026 17:48:54 GMT

@DavidBell1 Which Plus hub there are two?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Unable to get BBC Sounds radio programmes on internet radios

XRaySpeX — Sat, 16 May 2026 17:50:57 GMT

@DavidBell1 : Which Net radios?

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Mon, 18 May 2026 10:31:28 GMT

Full fibre is not available to me, so mine is fibre to cabinet.

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Mon, 18 May 2026 10:33:28 GMT

The radios vary: Roberts, Pure and Panasonic. All worked with the BT hub that was replaced.

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Mon, 18 May 2026 10:37:57 GMT

Smart hub 6 plus SH31B

Re: Unable to get BBC Sounds radio programmes on internet radios

JimM11 — Mon, 18 May 2026 10:51:57 GMT

@DavidBell1 Are any off the radios losing connection too the hub? would try setting them to use the compatible wireless wifi feature instead of the main wifi that is using the WPA3-T protocol. If you had the BT Smarthub2, still have it then it works fine and dandy on the EE service connection also...

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Mon, 18 May 2026 12:07:12 GMT

Thank you, but I am afraid that I have no idea how to reset the radios. If it is at all relevant, they do all receive the BBC programs after a reset of the hub. Then, after a time they all stop receiving the BBC, but not the other stations, apparently at the same time. Unfortunately I do not have the BT hub, because EE asked me to return it, which I did after the visit of the EE expert to set up my system.

Re: Unable to get BBC Sounds radio programmes on internet radios

bobpullen — Tue, 19 May 2026 10:47:13 GMT

@DavidBell1 - so, just to be clear: all non-BBC stations continue working when the problem is encountered? Assuming so, I doubt the radios are losing connectivity to your hub.

Has the problem always been evident since swapping to the EE hub or has it only started recently?

It wouldn't solve your problem but it might be an interesting experiment to see if you're able to access the BBC streams from a non-radio device like a laptop when the problem occurs. Can't be certain it's the same addresses your internet radios are using but there's a list here.

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Tue, 26 May 2026 15:12:32 GMT

Sorry for the delay in replying. All the non-BBC stations have continued working throughout - at least, all those that we use.The problem has been there since the installation of the EE hub. The BBC stations worked for a few hours and then stopped, sticking at "Loading". As I said, the start again for a few hours after resetting the hub.

I have just tried listening to BBC Radio 4 on my computer, using the address from your list as you suggested, and cannot do so. It says "we are having trouble accessing your storage", if that helps.

Re: Unable to get BBC Sounds radio programmes on internet radios

Richardr66 — Wed, 27 May 2026 11:35:09 GMT

It is possible that the BBC made changes and that has happened at the same time as your switch to EE.

No idea if it is the same but the following link describes what sounds like a similar issue with Google Speakers and devices with Google Assistant built in this month:

https://tradingaswdr.blogspot.com/2026/05/thrown-out-of-nest.html?m=1

Re: Unable to get BBC Sounds radio programmes on internet radios

jak26 — Wed, 27 May 2026 13:21:00 GMT

There's only a few different platforms that internet radios use but its unlikely several radios would all be using the same one - over time some platforms don't keep up with all broadcaster changes which can be a downside to internet radios.

Devices like Sonos or Amazon Echo are more app based - for example the BBC Sounds app - so they possibly might outlast other radios. But if this was the issue they wouldn't connect at all - to lose connection on just one service after hours/days is pretty unusual - and if it happened after changing router that's significant.

To test from a PC I'd use the BBC Sounds player - found next to iPlayer via a web browser - and see if that's affected at the same time. There's also a BBC Sounds app on the phone or things like TVs or streaming devices.

For when issues happen I think it's always worth having another router to hand - either to try instead of the ISP router connected to the ONT (or copper) - or with DHCP disabled and connected by LAN to the ISP router and used as an Access Point to which devices connect over WiFi instead of connecting to the ISP router.

If it was a change of ISP rather than router that caused it, and trying the BBC sounds app or a different router doesn't help, then it could be a lot harder to fix - though other EE users would likely have noticed something like this.

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Mon, 01 Jun 2026 12:45:21 GMT

I am aware that the BBC altered the platform for radio over the internet a little while ago. I had to change one of our radios because it could not receive under the new system. They all worked with the BT hub perfectly well. Once the EE hub was installed, they worked for a few hours and then stopped. I can get them to work again if I reboot the hub by turning it off and then back on again, but they then all stop working again (for BBC programmes only) at the same time after a variable period of a few hours. This suggests to me that it nothing to do with the radios nor with their wi-fi connection to the hub. It also means that hub is capable of handling the BBC programmes, but it seems that something triggers it to block them after a short time. Others do seem to have had related problems, e.g. there is an exchange on here about not receiving BBC programmes on the EE dongle. As one of you suggested in responses to me, I tried to get the BBC on my desktop using the URL suggested whilst the programmes were not working and could not. However, I can get the BBC using the BBC Sounds app on my phone (using the wi-fi through the hub) and on my TV. Maybe the solution is to persuade EE to swap the hub for the BT Smart hub that I used to have, since one of you mentioned that this worked with the other EE equipment. What do people think?

Re: Unable to get BBC Sounds radio programmes on internet radios

bobpullen — Tue, 02 Jun 2026 14:19:31 GMT

@DavidBell1 wrote:
I have just tried listening to BBC Radio 4 on my computer, using the address from your list as you suggested, and cannot do so. It says "we are having trouble accessing your storage", if that helps.

This one? Odd, it works for me 🤨

Do you know what firmware/software your hub is running? Complete shot in the dark but I know there's currently an update doing the rounds and am wondering if that might help.

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Fri, 12 Jun 2026 15:26:22 GMT

I have just worked out why I am not being notified about replies and, I hope, corrected my settings, which is why my response is so tardy. I have just tried to connect to the link once again and received the same message, i.e. that they could not get to my storage. I have not yet tried the link after a reset of the hub, during the period when the BBC programmes work on the internet radios, but will do so

The firmware of the hub is shown as r4.26.1-R-1860948-PROD-83002 and the firmware update says N/A. I cannot see any way of checking that this is the most recent version. Can someone tell me how I do that?

I have now got used to switching to DAB to listen to BBC programmes, but my wife has not, so that I should like to solve this problem if possible.

Re: Unable to get BBC Sounds radio programmes on internet radios

JimM11 — Fri, 12 Jun 2026 15:49:24 GMT

@DavidBell1 It's the most recent as off this time you have posted, someone else has supplied anything newer so here is what they have said currently,,,,,

FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version x.xx.x 12/06/2026 OP Posted
FW: r4.26.3-R-1923145-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

And this is the linked posting below.

Re: Smart Hub Pro issues on both 2.4GHz & 6GHz - no amount of factory resets hel... - Page 4 - The EE Community

Re: Unable to get BBC Sounds radio programmes on internet radios

JimM11 — Fri, 19 Jun 2026 12:01:15 GMT

@DavidBell1 This is the one now confirmed, EE found the issue, and the new FW is rolling out now to be estimated all done by End June as per the EE Posted and Pinned link.

FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

Re: Unable to get BBC Sounds radio programmes on internet radios

DavidBell1 — Fri, 19 Jun 2026 12:21:09 GMT

After a period of sorting household problems like leaking cisterns and blocked drains, I have just checked and my firmware has been updated to r4.26.3-R-1923144-PROD-83002. BBC radio is now working on the internet. However, we did have a power cut a few days ago and this will have reset the hub, which had proved to be only a temporary fix, but this "temporary fix" did not usually last this long. So, I am hopeful that this is the solution, but I want to see if the reception of BBC radio programmes continues for a week or so before I can fairly confidently say that my problem has been solved. Nevertheless, thank to everyone who has tried to help and especially to JimM11 who may have found the solution. I shall confirm whether or not the radios continue l working

Re: Unable to get BBC Sounds radio programmes on internet radios

JimM11 — Fri, 19 Jun 2026 12:28:25 GMT

@DavidBell1 Just do the 🤞 and hope for the best.😶👍