topic Re: WiFi broadband in Broadband & Landline

WiFi broadband

Paige_prior_ — Thu, 18 Jun 2026 11:32:32 GMT

Hello I’m in desperate need of help. I am literally up to my end width with this Wi-Fi company. I never have no service in the small flat I am living it. I am paying £33 a month for Wi-Fi that is terribly awful.

the Wi-Fi occasionally works on my phone but never on my TV it will work on the TV and then immediately cut out. I’ve just bought my TV brand-new. There is nothing wrong with my TV. the Wi-Fi will work on my phone iPad but every time I try and watch a film, I cannot watch nothing and every time I try and do anything the never works.

how can I get the Wi-Fi to be properly connected to all device devices in my home when I’m already paying £33 a month? It should automatically all work together I’ve had enough of this and I’m literally getting sick of it. I need my Wi-Fi to start working or I will be cancelling all of my plans

Re: WiFi broadband

Paige_prior_ — Thu, 18 Jun 2026 11:33:07 GMT

I have done the reboot and everything else. It does not do anything. The Wi-Fi is still terrible. Any advice would be much appreciated

Re: WiFi broadband

JimM11 — Thu, 18 Jun 2026 14:07:01 GMT

@Paige_prior_ Please start by saying what you have from EE Hub and Package wise? If you are not sure the link below gives the current EE Hubs in use.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs