topic Re: EE refusal for compensation. Disgraceful in Broadband & Landline

EE refusal for compensation. Disgraceful

Hdavies4 — Tue, 16 Jun 2026 15:41:14 GMT

Back in April my broadband was down for 6 consecutive days. I was informed that there was an issue with connection (MSO) across areas in South Wales and because of this I would automatically receive compensation. EE now telling me that I do not meet the criteria for compensation and refusing to pay. EE is disgraceful. Has anyone else experienced EE's appalling service and support?

Re: EE refusal for compensation. Disgraceful

XRaySpeX — Tue, 16 Jun 2026 15:51:26 GMT

@Hdavies4 : You are not entitled to compensation for the 1st 3 of the fault excl. w/ends & hols. So potentially you could not be paid for at least the 1st 5 days. See Automatic compensation for broadband or landline issues

Re: EE refusal for compensation. Disgraceful

JimM11 — Tue, 16 Jun 2026 16:47:33 GMT

@Hdavies4 Complaints is the way for you to go if your are so unhappy about it.