topic Re: Reminder To Return Kit in Broadband & Landline

Reminder To Return Kit

FourPart — Tue, 16 Jun 2026 06:46:48 GMT

Re: Reminder To Return Kit

FourPart — Tue, 16 Jun 2026 06:53:23 GMT

I have just received a 'Reminder To Return Your Kit' eMail, despite having already had a 'Thank You For Sending Your Kit' eMail on 06/06/2026, yet the eMail is a 'No Reply' one so is not possible to reply to it.

In this day & age how is it that any business cannot be contacted by eMail - Particularly an Internet Provider. Could it be because they know they'll get inundated with complaints about poor service, which is why I left EE in the first place.

One caveat, however, on the occasions I've had to call, the Customer Service advisors have been impeccable.

Re: Reminder To Return Kit

manatarms84 — Tue, 16 Jun 2026 08:22:55 GMT

If you have returned your kit and it has still not been received by EE (or acknowledged as received) then I would call customer service with your tracking information and they will sort it out.
There also could be reasons on Royal Mails end where it has been sent by them but not received at the other end - the tracking is your proof you have done your part.

Re: Reminder To Return Kit

FourPart — Tue, 16 Jun 2026 09:46:09 GMT

It HAS been confirmed as having been received on 06/06/2026, but now I've
started to get threatening eMails again.

Re: Reminder To Return Kit

Ritu_D — Tue, 16 Jun 2026 10:41:53 GMT

Hi @FourPart

Welcome to he community and thank you for explaining it has now been confirmed as received too.

It might be worth Contacting EE just to get some clarity on this, the guides will be able to take a look at what is happening on your account and put your mind at ease.

Thanks

Ritu

Re: Reminder To Return Kit

JimM11 — Tue, 16 Jun 2026 13:05:54 GMT

@FourPart As @Ritu_D has requested, would call you may just have an account issue, if so the prompts will not disappear and you may continue to get them!