topic Re: Account id in Broadband & Landline

Account id

Bashak — Sat, 13 Jun 2026 11:56:15 GMT

I want to link my account ID how do I get my account ID can’t find in my email

Re: Account id

JimM11 — Sat, 13 Jun 2026 12:19:53 GMT

@Bashak What did you use when you signed up to EE, your e-mail address? Below is the e-mail that EE sends out and has to be followed.... Heading is that as below.

You've got seven days to verify your EE ID

Re: Account id

Bashak — Sat, 13 Jun 2026 12:20:01 GMT

I was with BT broadband got moved to EE and now I missed payment that’s why I want to link my account so I signed up with my email. Would be glad if there’s a way I can get my id

Re: Account id

JimM11 — Sat, 13 Jun 2026 12:25:10 GMT

@Bashak You should call EE CS with whatever information you have.... From the EE help below. As you have come from the BT side not sure what EE does with the account Transfer!

Set up your account | Profile Help | EE

Re: Account id

Bashak — Sat, 13 Jun 2026 12:23:42 GMT

I don’t think I signed up. But got a message to my email to make payment because I had a missed payment. I have signed in with my email but need to link my id

Re: Account id

Bashak — Sat, 13 Jun 2026 12:25:42 GMT

I used my phone number but now I need the billing account number

Re: Account id

JimM11 — Sat, 13 Jun 2026 12:30:30 GMT

@Bashak You will find that on one off your bills from EE, to the account you are trying to set up etc....

Managing your Missed Payment | Billing and Payments Help | EE

Re: Account id

Bashak — Sat, 13 Jun 2026 13:02:03 GMT

Thank you

Re: Account id

XRaySpeX — Sat, 13 Jun 2026 16:11:31 GMT

Your BB a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.

You can't read your bills until you've linked your BB to your EE a/c. You can't link your BB until you know its a/c no. You can't see your a/c no. until you've read your bills. Catch 22!