topic Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER in Broadband & Landline

EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

TA65 — Wed, 21 May 2025 09:06:21 GMT

I've just had EE install Wi-Fi into my property.

The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.

I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair with the Pro router.

With the use of an ethernet cable between router & extender, the equipment will pair with solid blue aqua light on both equipment. When viewed on EE app the extender will not show as active but the Main hub will, which leads me to believe something is still not working.

Once the extender is powered off then powered back on it will not pair, even when in the same room. without the use of an ethernet cable the router and extender will not pair. WPS will not work.

We've done several factory resets and WPS attempts, still no closer to getting the extender to work.

Has anybody experienced to same issues? or have and luck getting the extender to work.

Cheers!

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Wed, 21 May 2025 10:00:32 GMT

@TA65 Take a look at the link below.

EE Wifi 7 Pro pairing issues with Broadband Router Pro 7 - The EE Community

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

Blinking0range — Sat, 13 Jun 2026 08:15:42 GMT

I'm having the same issue except my extender worked fine for about 6 months. EE sent me a new one but it's the same problem. The problem being they're cheap Chinese routers and extenders. Utter garbage.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 08:18:33 GMT

@Blinking0range What is it that you have, and are you aware off the current issue with Hubs/Extenders in general?

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

Blinking0range — Sat, 13 Jun 2026 08:32:13 GMT

Hi JimM11

Not really aware of specifics other than I've heard other people (colleagues mostly) say they've had nothing but trouble. At this point I'm contemplating getting my own router and extender. That said, I've got two solid aqua lights now for the first time (wirelessly).
the original installation was done by EE. The location of the devices and house hasn't changed (no new walls, objects etc) so I don't know why the connection dropped and wouldn't come back. EE sent a new extender and it paired fine with the cable but as soon as I moved it, it wouldn't connect.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

Blinking0range — Sat, 13 Jun 2026 08:33:10 GMT

Next step will be to move the extender and see if it holds after I've given it an hour

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 08:40:06 GMT

@Blinking0range Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi | Broadband Help | EE

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

Blinking0range — Sat, 13 Jun 2026 09:26:37 GMT

Hi JimM11,

Using the new extender, I did a full power down of the extender, hub and ONT, switching them on in reverse order (if that even makes a difference). The hub paired wirelessly and I had two solid aqua lights. The extender showed in the app, albeit with a too close message. I'd achieved this before without switching the ONT off and on but the subsequent moving of the extender to the second floor didn't work. This time, for belts and braces, I then changed the channel from 11 to 6. It's worked now and although the extender initially said try moving closer for a better signal, I selected 'use this location any way' and it's now fully operational with a strong signal msg. So either the ONT power cycling or your tip of changing the channel (or both) has fixed it. Thank you for your help and rapid replies!!

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 09:54:34 GMT

@Blinking0range No problems, was trying to make you aware that there are New FW updates that are messing with TWO of the EE Hubs and Extenders currently....

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

ShadowCreek — Sat, 13 Jun 2026 10:17:34 GMT

@Blinking0range I've had similar problems.

After a week of messing around it finally stabilised last weekend and I've been using it most of the week without any issues. The extender is in the room directly below my office. The app seems to rotate between "Strong Signal" and "Too Close" depending on when I look at it so I'm not convinced that is very useful.

Suddenly yesterday my Microsoft Teams call stats were terrible and the extender refused to re-connect after a power down. Like you, I went through the full Extender, Router, ONT power-down and then back up in reverse order as that does seem to clear the issue. The Extender has stayed aqua overnight and Microsoft Connectivity stats are looking good this morning.

Really frustrating when working from home.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 10:24:03 GMT

@ShadowCreek Have you ever looked at the Extender with the web Manager on the EE Hub to see what it thinks the signal strength to the Router is like?

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

ShadowCreek — Sat, 13 Jun 2026 10:48:47 GMT

Hi. It shows as -54 dBm which seems to be within the ideal range.

Any thoughts on this @JimM11

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 11:03:47 GMT

@ShadowCreek Agreed, anything above -69db onwards is a worry, are you Plus or Pro Extender 5/6Ghz backhaul?

No experience on EE mesh, fully Asus Ai for me wired/wireless backhauls!

Although BT one, i did it 5/6 weeks ago, same idea though Hub was lower level off a primary apartment, and disc was on the apartment above and around 15' diagonal in the central position to cover the area, so celling / floorboard and another wooden type floor / laminate to get through....

Solved: Re: Smart Hub Plus Firmware Bug - 14 Ghost Extenders & Ethernet Ports Disabled - The EE Community

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

ShadowCreek — Sat, 13 Jun 2026 11:03:20 GMT

@JimM11 Pro router with SW40J extender.

They sent me two extenders but I seem to only need one.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 11:11:54 GMT

@ShadowCreek That's the way to treat it, i have an old fifties style home solid walls and had to just place 3 nodes where needed and test SLOWLY the operation they were all wired backhaul, but lost the battle with the wife on furniture moving and placement but know doubt it will change again FAD's, luckily the wireless backhaul held it's own, did have to go from the 2nd and add a 3rd, though would have swore blind not needed, but Android phone just would not keep speed, AP added sorted it out and never an issue again....

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

XRaySpeX — Sat, 13 Jun 2026 16:42:49 GMT

@JimM11 wrote:
anything above -69db onwards is a worry.

No, anything below -69db onwards would be a worry. The poster's -54 dBm is fine yet you contend it is a worry.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

ShadowCreek — Sat, 13 Jun 2026 16:48:21 GMT

@XRaySpeXyou might have misread. I was suggesting it was fine and @JimM11 agreed with me. In fact, we all agree 😁

There is a disproportionate amount of chatter about these extenders. It’s clear to me that EE have yet to fine tune the firmware.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

JimM11 — Sat, 13 Jun 2026 17:35:49 GMT

@XRaySpeX Read the post you are ~~wrong.~~

Error on my behalf the more negative the number the worse the wifi signal will be.... Have a wonderful evening.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

XRaySpeX — Sat, 13 Jun 2026 16:55:38 GMT

@ShadowCreek : No, I haven't! Yes, you said your reading was fine, which it is, but @JimM11 was disagreeing with you by alleging that -54, being above -69, was a worry.

Re: EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

XRaySpeX — Sat, 13 Jun 2026 17:04:08 GMT

No, @JimM11 , you do some maths. Negative nos. go downwards, or smaller, as the no. w/oiut the minus gets bigger. Have a look at some graphs.

-90 is down, not up.