topic Re: Trial in Broadband & Landline

Trial

Robert210183 — Tue, 10 Mar 2026 20:56:56 GMT

I have been part of what I seem to remember is Migration trial for some time. There is nothing active on my trial account but my bill is paid every month but not by me. Is there someone human I can talk to to find out what is going on with my account?

Re: Trial

JimM11 — Wed, 11 Mar 2026 09:02:58 GMT

@Robert210183 Have you tried just calling EE Customer Service?

Re: Trial

Lesley_W — Wed, 11 Mar 2026 11:18:50 GMT

Hi @Robert210183

Thanks for coming to the community.

Once in your trials account, there is a contact us option in the top left drop down. This is the only way to get in touch if there isn't a specific trial showing on your account under the feedback section.

Hope you get sorted.

Lesley

Re: Trial

Robert210183 — Fri, 12 Jun 2026 12:26:23 GMT

There is no drop down menu in my account. Merely information that says this trial is suspended indefinitely.

Re: Trial

JimM11 — Fri, 12 Jun 2026 12:48:38 GMT

@Robert210183 Call EE CS, that will be the way!