Smart Hub Pro SH40J

DaveG3159 — Fri, 12 Jun 2026 10:26:38 GMT

Good Morning EE community

I was until early this year with BT on there 900 fibre with a Smart Hub 2 just after Christmas I purchased a pair of Denon Home 150 smart speakers, I never had any issues with connection pairing in anyway, since then I moved to EE and was issued with the Smart Hub Pro, since then I could no longer access my EE app previously no trouble as I have 5 mobiles with them. Ever since I’ve had the Smart Hub Pro, I can no longer pair my speakers, and have got ultimate absolutely Zero help from EE tech.
At first I thought it was the speakers at fault to which Denon replaced them, no change, EE tech not interested because they connect to the WiFi.
Having been back to Denon tech, find out that it’s a known issue with Smart Hub Pro SH40J, which apparently EE are working on, Denons solution change the router for some other make.
I can prove that they work correctly on a Sky router, BT router and also a Linksys router.
Just be aware

Re: Smart Hub Pro SH40J

JimM11 — Fri, 12 Jun 2026 10:44:56 GMT

@DaveG3159 You will have to wait on the new FW that is possibly being pushed out now, no one has currently posted anything regarding your Pro version as yet! Your Denon smart speaker devices not connecting what have you tried to do with the hub? See the units also have an Ethernet port on them have you tried that connection method also?

topic Re: Smart Hub Pro SH40J in Broadband & Landline

Smart Hub Pro SH40J

Re: Smart Hub Pro SH40J