topic Re: Broadband in Broadband & Landline

Broadband

xlb27x — Wed, 10 Jun 2026 17:17:26 GMT

we bought the EE broadband around July last year have had no problems with it until the end of last month till now, every time we leave and then come back it doesn’t connect I have to go and put the password in again, it’s disconnects from the tv and doesn’t reconnect until I unplug the wifi and plug it back in, spoke to the robot chat on here and did everything it has said and still nothing has changed any suggestions? TIA

Re: Broadband

JimM11 — Wed, 10 Jun 2026 17:36:13 GMT

@xlb27x Are you aware of the current FW update that is messing with two off the EE hubs currently the 6Plus and the 7Pro versions?

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi | Broadband Help | EE

Re: Broadband

Leanne_T — Thu, 11 Jun 2026 10:59:23 GMT

Hi there @xlb27x

Thanks for coming to the community.

Just to add, you can find helpful steps and information in our Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi, if you are using one of these routers.

Leanne.