topic Re: New hub & current smart devices in Broadband & Landline

New hub & current smart devices

Manuker — Tue, 14 Jan 2025 12:59:07 GMT

To save setting up all of my devices & smart devices etc. Can I just change the SSID & Password of my new hub to match my old one?

Many Thanks

Re: New hub & current smart devices

JimM11 — Tue, 14 Jan 2025 13:05:45 GMT

@Manuker Yes, quickest way to do it, but you may find some stubborn devices don't play 100%, installation program did take care by naming original IF it still does it, I prefer to do it all off line via Ethernet myself, but you are right do what you need and the way you know best!👍

Just remember to note your details somewhere, and that OLD factory reset routine, puts the details back to the OOB state.

Re: New hub & current smart devices

Mustrum — Tue, 14 Jan 2025 13:06:49 GMT

@Manuker yes you can.

Also depending on the router there is a facility in the app that does it for you.

However do rember to make a note of the SSID and password as it will no longer match the one on the card on the back of the router.

Re: New hub & current smart devices

Manuker — Tue, 14 Jan 2025 13:40:46 GMT

Luckily I've kept the sticker from the original router/hub everything was set up with.

Re: New hub & current smart devices

Manuker — Tue, 14 Jan 2025 13:46:29 GMT

Many Thanks

So if I plug my router into my laptop just to change the WiFi settings of the hub it should be fine? Im sure I did it before, I have the original sticker for the SSID & Pass they are set up on. Its just I'm "changing" from BT to EE..well, upgrading as they are essentially the same company now. Its just I have about 7 smart bulbs etc. I only live in a one bed flat, but I'm used to the laziness now and don't want to have to go back to using light switches like a caveman. Lol.

Re: New hub & current smart devices

JimM11 — Tue, 14 Jan 2025 13:52:09 GMT

@Manuker Yes, that's the way to do it, cross fingers, and hope it all works out good. Remember to hit the save, when you make changes.

NOT the same company EE is EE, BT is BT, just all part of the same group, and EE now to be consumer division, BT to do the Business end...

Re: New hub & current smart devices

Manuker — Tue, 14 Jan 2025 13:52:09 GMT

Thanks again. Got a pretty good upgrade about 10x the speed for the exact same price.

Re: New hub & current smart devices

XRaySpeX — Tue, 14 Jan 2025 13:52:25 GMT

Yes, but you could let the app do it for you instead of manually.

Re: New hub & current smart devices

Profile closed — Tue, 14 Jan 2025 16:18:33 GMT

@Manuker

Just to chuck in a different perspective, I saw the new router/network as an opportunity to start afresh. But there’s just the 2 of us with a fairly small network of a dozen or so WiFi devices, and half of those are Alexas which are click once one has been added, so 🤷🏼

TBH I wasn’t even aware there was an app feature which did it.

Re: New hub & current smart devices

Manuker — Tue, 14 Jan 2025 16:42:36 GMT

Just via the EE app?

Re: New hub & current smart devices

Peter_W — Tue, 14 Jan 2025 18:14:35 GMT

Hey there @Manuker, you can make these changes both through the EE App if this is paired with your Hub, or also via the Hub Manager too.

You can find all the details you need on how to do this here:

Reconnect Devices to a New EE Hub | Broadband Help | EE

Peter

Re: New hub & current smart devices

Suzanneran — Thu, 11 Jun 2026 07:50:51 GMT

I tried, couldn't access the app so rang support, the lady I spoke was lovely and tried to do it her end, was in the phone for over 30mins. She couldn't do it either and still can't access the app .... Come back plusnet all is forgiven 🙈

Re: New hub & current smart devices

JimM11 — Thu, 11 Jun 2026 08:18:30 GMT

@Suzanneran Would have been logical to stay with PN, do the FF upgrade if needed and moved the Landline Phone to a VOIP provider for them to take care off..... The EE app is all tied into and interwoven with both your EE account and the EE Hub, not working you may or may not have skipped the step getting it all setup correctly. Is your EE ID working correctly and you set it up when EE requested you do that?