topic Broadband working but ringdoor bell not always working ,any ideas how to sort t in Broadband & Landline

Broadband working but ringdoor bell not always working ,any ideas how to sort t

ledwards123 — Wed, 10 Jun 2026 18:28:15 GMT

Re: Broadband working but ringdoor bell not always working ,any ideas how to sort t

XRaySpeX — Wed, 10 Jun 2026 18:31:41 GMT

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Broadband working but ringdoor bell not always working ,any ideas how to sort t

JimM11 — Wed, 10 Jun 2026 19:06:22 GMT

@ledwards123 Have a look on the ring app, Device Health and signal strength say what your RSSI value is at, also linked just in case you have one off the two hubs being affected by the new FW on the 6Plus or the 7Pro Hubs.

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi | Broadband Help | EE

Understanding wifi recommendations for Ring devices