topic Re: Urgent: Openreach Engineer No-Show - Still waiting for installation in Broadband & Landline

Urgent: Openreach Engineer No-Show - Still waiting for installation

elliotleem — Wed, 13 May 2026 13:27:23 GMT

Hi everyone,

I’m writing to express my extreme frustration regarding my scheduled broadband installation today. An Openreach engineer was supposed to visit this morning to set up my EE internet, but no one has arrived yet, and I have received no updates or contact details.

I was explicitly warned that I would be charged a missed appointment fee if I wasn't home, so I cancelled all my personal commitments to ensure I was available. I have been waiting all morning, and the lack of communication is unacceptable.

Could a moderator please look into this or provide a direct way to contact the dispatch team? I need this resolved immediately as I cannot continue to wait indefinitely.

Thank you.

Re: Urgent: Openreach Engineer No-Show - Still waiting for installation

XRaySpeX — Wed, 13 May 2026 13:32:32 GMT

You'll need to call CS to express your frustration & to arrange another appointment. There is no direct way to contact OR or the "dispatch team". You are not their cust.

Re: Urgent: Openreach Engineer No-Show - Still waiting for installation

JimM11 — Wed, 13 May 2026 14:06:15 GMT

@elliotleem It happens, did OR not text regarding the installation etc, that sometimes happens also but has to be confirmed.

If the Engineer did get delayed and is now a no show, also not all off the work is done at the installation site, the EE will send you a text or e-mail to reschedule the appointment, but that will not be until it is confirmed later today or tomorrow after the engineer reports failed installation.

Re: Urgent: Openreach Engineer No-Show - Still waiting for installation

Maximum101 — Wed, 10 Jun 2026 14:14:53 GMT

Im waiting for my second visit, this is so bad, they don’t care at all. just got ial saying sorry we missed you , even though i was at home waiting all day.

Re: Urgent: Openreach Engineer No-Show - Still waiting for installation

JimM11 — Wed, 10 Jun 2026 14:24:45 GMT

@Maximum101 See the posted message directly above your's....

Re: Urgent: Openreach Engineer No-Show - Still waiting for installation

Leanne_T — Wed, 10 Jun 2026 16:41:44 GMT

Hi @Maximum101

Thanks for coming to the community.

If you've received this message and been home all day, please get in touch with our broadband guides and they can get this looked into for you.

Leanne.