topic Re: Re-installing an Arlo doorbell in Broadband & Landline

Re-installing an Arlo doorbell

VT01 — Mon, 08 Jun 2026 15:31:50 GMT

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+.

Google AI recommends switching off the 5GHz band in the router's management page, pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

Re: Re-installing an Arlo doorbell

XRaySpeX — Mon, 08 Jun 2026 17:41:39 GMT

@VT01 : Maybe but 2.4 GHz Compatible WiFI removes the possibility.

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Re-installing an Arlo doorbell

JimM11 — Mon, 08 Jun 2026 17:10:27 GMT

@VT01 You try it, if it does not work then you do as your AI has advised, if that does not work or is unstable in operation then you do as @XRaySpeX has advised you to do. You cannot band steer a single band device.

What is Band Steering?

Band steering is a router feature that automatically directs dual-band devices to the most suitable Wi-Fi frequency—either 2.4 GHz for longer range or 5 GHz for faster speeds and less interference. It aims to balance network load, enhance performance, and simplify connectivity by reducing the need for manual band selection

Re: Re-installing an Arlo doorbell

VT01 — Mon, 08 Jun 2026 20:42:18 GMT

The Google AI advice worked well. The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house. All other devices are back on 5GHz, and we are still getting around 150 mbps in all rooms.

The router management page looks like trouble, but it's actually quite tame.

I did experiment with the Compatible WiFi option, but found it slowed the broadband speed in general. We still got perfectly good HD tv pictures up and downstairs, though.

Re: Re-installing an Arlo doorbell

JimM11 — Mon, 08 Jun 2026 21:07:02 GMT

@VT01 Way to go, you now know what to expect, lot going on with EE Hub's and all the wifi that can be setup on them, all takes it's toll in the end.

There is the main ssid and it's associated ((hidden ssid)) those you will not see, then comp same as the main if enabled, the guest if you turn it on and finally the free for all EE WiFi that any EE customer can use unless you have opted that out!

Re: Re-installing an Arlo doorbell

XRaySpeX — Mon, 08 Jun 2026 21:32:06 GMT

@VT01 wrote:
The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house..

It would do! 2.4 GHz is best for distance.

Re: Re-installing an Arlo doorbell

VT01 — Tue, 09 Jun 2026 11:47:36 GMT

The Arlo went down again around 3am. Very frustrating. All other devices running well.

Re: Re-installing an Arlo doorbell

JimM11 — Tue, 09 Jun 2026 12:05:12 GMT

@VT01 Have you looked on the EE Hub log to see what happened around that time? What did it take for the doorbell to reconnect to the wifi, did it do it all by itself. You can also look on the EE hub to find out what the rssi is to the bell, does the arlo software show that also, Ring Doorebells have the setting and that is used to determine how strong the signal to the bell is....

I have to use Tp-Link powerline wifi to reach my Ring and keep it stable on the Network.

Re: Re-installing an Arlo doorbell

VT01 — Tue, 09 Jun 2026 13:34:33 GMT

The Arlo doorbell appears to be connected to the EE extender at the time this screen grab was taken. It does not appear on the network at all right now. The Arlo chime device is one of the 2.4 GHz devices.

This is the log for early this morning. I do not have the expertise to interpret it:

Re: Re-installing an Arlo doorbell

JimM11 — Tue, 09 Jun 2026 14:02:12 GMT

@VT01 While your posted pictures take time to be cleared for viewing, is the Extender working and also showing as connected, lose the Extender you will lose the Arlo doorbell.....

The official from EE now.

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi | Broadband Help | EE

Edit:-

What is connected on the Ethernet port going up/down like a yo-yo connection wise? Two devices on wifi either dropped or connected at the 3.28 and 3.30 time, the mac address is shown to you for those two devices, so they are something off your total 15 devices connected. Find the Mac's on the list and note the names.

Advance wireless then Extenders to see all about that device.... Say also what EE Hub you are using, 6+, 7+ or 7Pro are the newest ones EE wise.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

The filter on your first screen capture, set it to show disconnected devices......

Re: Re-installing an Arlo doorbell

XRaySpeX — Tue, 09 Jun 2026 13:38:11 GMT

Your images will not be approved while they show MAC Addys of your own devices. You need to obscure them.

Re: Re-installing an Arlo doorbell

VT01 — Tue, 09 Jun 2026 17:16:07 GMT

Here is the network map with MAC addresses removed. The Arlo doorbell shows as currently connected, temporarily, but it shows as offline on the Arlo app on my phone.

Here's the extender's status:

The only things connected by ethernet cable are the Smart Hub 6+ and its fall back device.

The devices that connected at 3.30 am were a Windows PC and a Google Chromecast dongle.

This is the network map with the "disconnected" filter on:

Re: Re-installing an Arlo doorbell

JimM11 — Tue, 09 Jun 2026 17:58:24 GMT

@VT01 ? the Extender status is showing as 2.4Ghz connected, do you have it too far away from the EE router to be on the 5Ghz speed.... Waiting on one posted picture to be cleared..... It cleared so does not say that it is disconnected anywhere at all.... your app is the issue, the doorbell is on the network fine.

Or is it suffering from the FW update that has been applied to both the Hub and the smart wireless device that is showing FW but ending as 91002 that may be correct for the device, Then your 4g backup device is falling off the network especially if you have it Ethernet connected.

Can you goto Advanced Wireless, then wifi extenders and see what the signal strength is showing to you for the device especially the Arlo, displayed as a XX-db lower the XX the better, my ring doorbell is around the -40db value.

Re: Re-installing an Arlo doorbell

VT01 — Wed, 10 Jun 2026 13:00:49 GMT

@JimM11 wrote:
Waiting on one posted picture to be cleared..... It cleared so does not say that it is disconnected anywhere at all.... your app is the issue, the doorbell is on the network fine.
Can you goto Advanced Wireless, then wifi extenders and see what the signal strength is showing to you for the device especially the Arlo, displayed as a XX-db lower the XX the better, my ring doorbell is around the -40db value.

Jim, the router management page shows the Arlo as connected sometimes, sometimes not, and earlier today it showed "?" (see below). I cannot see its db value, since the router can't see it right now. The broadband speed at the site of the Arlo doorbell is 10 Mbps. If the Arlo was properly connected, it would operate the chime inside the house.

Re: Re-installing an Arlo doorbell

JimM11 — Wed, 10 Jun 2026 13:29:18 GMT

@VT01 Not sure were your Arlo is in respect to the position of the EE Hub, my case is due to the home layout, the triple glazed front door, heavy wooden inner fire door in between those two doors, here sit's the Powerline wifi, if not there the 2.4Ghz signal is erratic and just too weak to jump to the hallway AP and work, it gets on to the AP sometimes when i look at it, -80db just far to hard for the Ring Doorbell to work in that range..... As the crow flies AP is about 20' away from the bell push..... Wired power direct to the Ring via the old Chime so do not have to worry about weak battery strength.... How the Asus see's it all, -D is the unit at the door, - G is the garage remote 45' away, doorbell filters through the -D, you will see they all show as Ethernet connections....

Ring Doorbell

Re: Re-installing an Arlo doorbell

JimM11 — Wed, 10 Jun 2026 13:47:19 GMT

@VT01 If you think that the 2.4Ghz signal is good enough which at 10Mb/s it's really close on the edge for speed signal push, then give the Compatible network a go, the Arlo may just like the WPA2-PSK a lot better than WPA3-T.

Picture cleared now, is there any chance you can move the smart wireless extender closer towards the doorbell area. Will do a quick speed test on the 2.4Ghz band latched to the Tp, will need to un blacklist the phone connection away from the Tp, will post that speed up later,

Re: Re-installing an Arlo doorbell

JimM11 — Wed, 10 Jun 2026 14:19:05 GMT

@VT01 Standing outside next to the doorbell, mobile connected to the powerline network same as the doorbell, ookla speed test is 40Mb/s down and 35Mb/s up on my FF500 connection.

Re: Re-installing an Arlo doorbell

VT01 — Wed, 10 Jun 2026 14:43:45 GMT

Jim, I took the Arlo off its mount and brought it into the room with the router. The connection still isn't good with all distance removed. In the screen grab below, my phone's internet signal is strong but the Arlo app on the phone says my doorbell is weakly connected. There's also a long delay between pressing the bell and hearing the chime.

Re: Re-installing an Arlo doorbell

JimM11 — Wed, 10 Jun 2026 15:07:23 GMT

@VT01 Is the battery full charged, with any device hunting for a wifi signal it will quickly start to drain the battery especially if not wired to keep power and battery charged?

Will see the posted picture as soon as it get's cleared for viewing. Would think your Arlo software would have a battery power display rate, my ring shows generally 100% but that is because it is wired up.... Just checked Ring was got April 2022, and has worked ever since that period, took a day or so to sort the wireless wifi out to it, that's all.

Re: Re-installing an Arlo doorbell

JimM11 — Wed, 10 Jun 2026 15:59:10 GMT

@VT01 Your picture has cleared now, i see you have given it the name Gate, so how far is the device as the crow flies from the Extender and is it outside well away from the Home?

You should get a good signal when you bring it back into the home and close to the EE extender.... It may be automatic but know nothing about Arlo, apart from now may not be worth having one.

Please in future when you post up blank or obscure information in your pictures, you DO NOT want the public knowing anything about your devices.