topic Re: Re-installing an Arlo doorbell in Broadband & Landline

Re-installing an Arlo doorbell

VT01 — Mon, 08 Jun 2026 15:31:50 GMT

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+.

Google AI recommends switching off the 5GHz band in the router's management page, pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

Re: Re-installing an Arlo doorbell

XRaySpeX — Mon, 08 Jun 2026 17:41:39 GMT

@VT01 : Maybe but 2.4 GHz Compatible WiFI removes the possibility.

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Re-installing an Arlo doorbell

JimM11 — Mon, 08 Jun 2026 17:10:27 GMT

@VT01 You try it, if it does not work then you do as your AI has advised, if that does not work or is unstable in operation then you do as @XRaySpeX has advised you to do. You cannot band steer a single band device.

What is Band Steering?

Band steering is a router feature that automatically directs dual-band devices to the most suitable Wi-Fi frequency—either 2.4 GHz for longer range or 5 GHz for faster speeds and less interference. It aims to balance network load, enhance performance, and simplify connectivity by reducing the need for manual band selection

Re: Re-installing an Arlo doorbell

VT01 — Mon, 08 Jun 2026 20:42:18 GMT

The Google AI advice worked well. The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house. All other devices are back on 5GHz, and we are still getting around 150 mbps in all rooms.

The router management page looks like trouble, but it's actually quite tame.

I did experiment with the Compatible WiFi option, but found it slowed the broadband speed in general. We still got perfectly good HD tv pictures up and downstairs, though.

Re: Re-installing an Arlo doorbell

JimM11 — Mon, 08 Jun 2026 21:07:02 GMT

@VT01 Way to go, you now know what to expect, lot going on with EE Hub's and all the wifi that can be setup on them, all takes it's toll in the end.

There is the main ssid and it's associated ((hidden ssid)) those you will not see, then comp same as the main if enabled, the guest if you turn it on and finally the free for all EE WiFi that any EE customer can use unless you have opted that out!

Re: Re-installing an Arlo doorbell

XRaySpeX — Mon, 08 Jun 2026 21:32:06 GMT

@VT01 wrote:
The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house..

It would do! 2.4 GHz is best for distance.