topic Re: Internet Issues (Red PON light) in Broadband & Landline

Internet Issues (Red PON light)

Cicada3301 — Sun, 07 Jun 2026 11:31:04 GMT

Afternoon, One and all.

Connection issues! Having been using the internet this morning all was fine and dandy, popped to the shops while out I got a notification that my internet had failed over to StarLink. When I returned home the PON light on the ONT was solid red, I have checked all the connections and fibre cable for damage (connection and cable all good ) then switch the power off for 30 mins or so to see if that helped. but nothing. On hold to EE at the moment to see what they can do.

I can see that there are any issue logged online

Just wondered if anyone else has had this issue

My service is the 1.6gig,

Kind regards

Paul

Re: Internet Issues (Red PON light)

JimM11 — Sun, 07 Jun 2026 12:51:25 GMT

@Cicada3301 Do you use the EE app, you can check the service status for area specific at your end. PON red then the connection is down at OR/EE end currently. Right in the middle off that web page also linked below.

Help Centre | EE

Re: Internet Issues (Red PON light)

Christopher_G — Sun, 07 Jun 2026 14:20:07 GMT

Hi @Cicada3301

Welcome to the community.

How did you get on with our technical support team? Hopefully, they've helped shed some light on this for you.

Chris

Re: Internet Issues (Red PON light)

Cicada3301 — Mon, 08 Jun 2026 03:48:47 GMT

Hiya, @JimM11

Yes I used the app but it says serviced are all good.

Kind Regards

Re: Internet Issues (Red PON light)

Cicada3301 — Mon, 08 Jun 2026 03:49:04 GMT

Hiya, @Christopher_G

After talking with the Automated system, it seems that I shall need an engineer to visit, so they are booked for Thursday AM, Once theu have been I shall update you with the outcome.

Kind Regards

Re: Internet Issues (Red PON light)

Ritu_D — Mon, 08 Jun 2026 08:12:10 GMT

Good morning @Cicada3301

Thank you for giving us a update on the issue.

Hopefully the engineers can get it all resolved for you on Thursday when they come out.

Thanks

Ritu