topic Re: Help Please in Broadband & Landline

Help Please

KimJones123 — Sun, 07 Jun 2026 19:42:57 GMT

Hi x please can anyone advise x I have just had broadband and the extender thing that goes with it x signal is fine for TV, phone etc but when my son plugs his PS5 in it keeps saying signal too weak x it won’t connect x what are we doing wrong x

Re: Help Please

XRaySpeX — Sun, 07 Jun 2026 21:04:53 GMT

@KimJones123 : Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Help Please

JimM11 — Sun, 07 Jun 2026 21:28:19 GMT

@KimJones123 Plugs it in were, to the Hub or to the Extender or even wireless wifi PS5 connection to what device?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

PS5 WiFi Specifications

The PS5 supports the latest WiFi 6 standard, which offers several advantages over previous WiFi standards. WiFi 6 provides:

Faster speeds: WiFi 6 offers speeds of up to 9.6 Gbps (gigabits per second), which is significantly faster than the previous WiFi 5 standard.
Greater capacity: WiFi 6 can support more devices than WiFi 5, making it ideal for homes with multiple devices connected to the internet.
Improved performance: WiFi 6 offers improved performance in crowded environments, such as homes with multiple devices connected to the internet.

PS5 Ethernet Specifications

The PS5’s Ethernet port supports speeds of up to 1 Gbps (gigabit per second), which is faster than the previous PS4’s Ethernet port. The PS5’s Ethernet port also supports the latest Ethernet standards, including IEEE 802.3az.

How to Connect Your PS5 to the Internet

Connecting your PS5 to the internet is a straightforward process. Here’s a step-by-step guide: