topic Re: Broadband keeps dropping out in EH54 2SH in Broadband & Landline

Broadband keeps dropping out in EH54 2SH

boxer121 — Sat, 06 Jun 2026 17:02:52 GMT

I'm getting really frustrated with EE in the west lothian area, Broadband keeps dropping, disconnecting from Ring cameras and security cameras.

If this happens again, I will be cancelling and going back to BT !!

Re: Broadband keeps dropping out in EH54 2SH

JimM11 — Sat, 06 Jun 2026 17:05:59 GMT

@boxer121 The whole broadband or just those two devices? If more than the last week please say so also....

Re: Broadband keeps dropping out in EH54 2SH

boxer121 — Sat, 06 Jun 2026 17:08:48 GMT

Just the ring system. all cameras report offline

I have the ring on 2.4 and it is still connected but drops almost everyday

Re: Broadband keeps dropping out in EH54 2SH

boxer121 — Sat, 06 Jun 2026 17:10:10 GMT

Smart hub 6plus

Re: Broadband keeps dropping out in EH54 2SH

JimM11 — Sat, 06 Jun 2026 17:12:59 GMT

@boxer121 Also linked on your other posting so you know.

(2) Solved: Re: my outside camera keeps going offline. - The EE Community

Re: Broadband keeps dropping out in EH54 2SH

XRaySpeX — Sat, 06 Jun 2026 18:56:42 GMT

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Broadband keeps dropping out in EH54 2SH

Steve_BT — Sun, 07 Jun 2026 09:33:25 GMT

Hi @boxer121 ,

Sorry you're having issues, can you please try setting your 2.4GHz to a fixed channel?

There are instructions here

Thanks

Steve