topic Uswitch from Virgin Media to EE full fibre Broadband in Broadband & Landline

Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 10:40:45 GMT

I started the Uswitch process from Virgin Media to EE 900Mb full fibre Broadband, all was going well, router arrived for the cable installation on 9th June. I received an email this morning saying the switch has been cancelled? I have not authorised either provider to cancel this switch, I called EE and they said that they did not cancel this order/switch and is must have been Virgin Media? How can they cancel this switch without contacting me first, someone is playing dirty here I can only assume.

anyone else out there had an issue like this?

I have tried to start the Uswitch again, but when I finally get to set up the new switch with EE online, my account is saying an order is currently being processed. I'm get petty feu-up with this now.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 10:46:34 GMT

@DYax1 So did EE confirm it was cancelled, if they still have the order in the system until it get's cleared for the cancel at there end nothing else will be allowed. Why did you not call VM to find out?

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 10:57:32 GMT

EE confirmed it had been cancelled, but not by them, they said as the original switch was processed through Uswitch, I would have to start a new switch process again with them again. If I go direct to EE the price is around £10 a month more.

Virgin Media will just say EE cancelled and I'll just go round in circles, There is no way I can access to their records to prove otherwise, so they can say whatever they like and blame the other provider.

My argument is how can they cancel my order without my authorisation! Someone is lying that I cancelled this switch.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 11:09:12 GMT

@DYax1 Did you have any email correspondence from VM at all. Again if EE has not dealt with the current order you will NOT be getting anything placed, One order in the system that is all it allows, why did EE not clear when you called them or could they not do it for you because off the price issue.... It is possible that OR Openreach also cancelled the order, that can happen!

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 11:09:21 GMT

EE and Virgin emailed to say the switch was in progress and going as planned. Once again how can a switch be cancelled WITHOUT my authorisation, this is what I want to know. I don't care which provider it was.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 11:35:54 GMT

@DYax1 That you can ask to the one that has cancelled the switch IF you ever find out?

Complaints - Uswitch

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 11:40:33 GMT

Never going to happen, they are a all soulless corporate entities that are only interested in £££££. I have contacted Uswitch to see if they can find out WHO cancelled. I have also contacted OFCOM, as this is fraudulent use of my contract authority.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 11:52:04 GMT

@DYax1 Let the Forum know how you get on with it all.....

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 12:35:51 GMT

I'm having the same issue with the Uswitch service from Virgin Media to EE Broadband. Switching process was cancelled (Auto Cease Order) now showing on my EE account. I received email saying I cancelled the order, which I didn't, router was delivered yesterday and cable instal was due on the 9th July.

If you are going to cancel an order be clear WHY and WHO triggered it.

Re: Uswitch from Virgin Media to EE full fibre Broadband

Schockwave — Sat, 06 Jun 2026 12:38:05 GMT

Ofcom do not deal with personal issues, it is Ombudsmen, but you need to put in a complaint first to one of the companies and give them time to reply before doing so.

As you went through USwitch, I would have thought it would be them and then Virgin Media, as EE had confirmed it had been cancelled, so it must have been one of the others, as obviously not EE, who cancelled it, in my opinion, so raise it with USwitch and Virgin Media.

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 12:43:30 GMT

I am waiting for a response from both VM and Uswitch.

Re: Uswitch from Virgin Media to EE full fibre Broadband

Schockwave — Sat, 06 Jun 2026 12:47:15 GMT

@DYax1 , thank you for letting us know, as that would be the first port of call before proceeding further, unfortunately.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 13:01:42 GMT

@DYax1 So you are aware i had this with EE before a FF upgrade from my EE FTTC, many times the EE automated system triggered, and i called EE every time it happened, on the FF Install day OR called and said you are not going to believe this but EE have cancelled your order, but we OR have resurrected it and we WILL be there if you don't mind in the Afternoon was a 8-1pm appointment, answer was knock your socks off... EE response was your order was fine, computer glitch don't worry and going to say i called them at Least 4/5 times during the 21 day wait every time i received the text from EE.....

I still get Text from EE, saying they have spotted broadband issues on my connection to this day even though i quit them lock stock and two smoking barrels way back Mar 2025.... Last one off those was Jan 2026.... Off course i just ignore and it goes no Further so who cares not me.

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 13:03:03 GMT

Well, its a wait and see then, I suppose! My EE account is now saying (Auto Cease Order) It's the lack off information given from all parties involved that winds people up. I just received another email from EE asking for the return of the router they delivered YESTERDAY.

You can't make this stuff up.

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 13:08:41 GMT

Just had another cancellation email from EE, this time with a different Account number and a different Order Reference number starting with BT***********. Deep joy, involved all-round today.

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 13:09:38 GMT

@DYax1 It's all an automated process, so wait and see, packaging should be sent from EE but they will want that EE Hub back even though you process a new order, they will send you again another new Hub out.....

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 13:12:02 GMT

@DYax1 Wonder if this is all happening now with the Issue that EE had yesterday with there system???

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 13:12:02 GMT

Isn't Ai wonderful 😂

Re: Uswitch from Virgin Media to EE full fibre Broadband

JimM11 — Sat, 06 Jun 2026 13:14:45 GMT

@DYax1 It sure ISN'T..... Maybe it's giving you the long hard look into the Future Crystal Ball......

Re: Uswitch from Virgin Media to EE full fibre Broadband

DYax1 — Sat, 06 Jun 2026 13:14:54 GMT

Piggy in the middle 😁