topic Re: Broadband Support team how do I speak to a human in Broadband & Landline

Broadband Support team how do I speak to a human

novagaming — Fri, 05 Jun 2026 09:21:38 GMT

I need to speak to a human broadband support member, but because of the infernal automated diagnostics, I can't get through. My issue only comes up when it's raining; yesterday I was dropping out of Google Meet business meetings, making it very embarrassing. I believe some of the equipment outside is getting affected when there are heavy rain downpours

I have the 900 FTTP line and use my own netgear router but I can plug in the bt one for testing.

But I need to speak to a human as the automated tests claim no fault when there clearly is.

Re: Broadband Support team how do I speak to a human

JimM11 — Fri, 05 Jun 2026 09:41:41 GMT

@novagaming Have you tried calling EE CS on the direct support number.

https://ee.co.uk/help/contact-ee/account-billing/broadband-landline?

Re: Broadband Support team how do I speak to a human

XRaySpeX — Fri, 05 Jun 2026 18:32:46 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

What lights show on the router when this happens?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband Support team how do I speak to a human

novagaming — Wed, 10 Jun 2026 22:03:59 GMT

There is a complete drop off line they have already sent engineer and found to be a fault outside but they never entered my property. So the fault must have been water getting into the cabnet.