topic Re: Broad in Broadband & Landline

Broad

Victoria1314 — Wed, 03 Jun 2026 17:54:50 GMT

What is going on with ee anyone no? Am aying nearly 50 pound a mounth i cant even get on it half the time come on ee your better than this because weve never had a problem until now am very disopeted

Re: Broad

Victoria1314 — Wed, 03 Jun 2026 17:59:14 GMT

Mine is the same and i cant talk to a human am about to give up and go else where am really not happy 50 pound and this is what we get and cant even speak to a human

Re: Broad

XRaySpeX — Wed, 03 Jun 2026 18:02:01 GMT

What lights show on the router when this happens?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broad

coldun — Wed, 03 Jun 2026 18:04:43 GMT

Go to Ee homebroadband on Trustpilot, there are scores of us all with the same problem. Wish I had known this before I went over to them. Tried numerous times to get put through to a person always a long, long wait.

Re: Broad

JimM11 — Wed, 03 Jun 2026 18:34:12 GMT

@coldun Replied to your other post.