topic Re: How do I contact ee for help with my account??? in Broadband & Landline

Re: How do I contact ee for help with my account???

Guillermo4 — Wed, 03 Jun 2026 13:57:22 GMT

I dear I have e problem with. My internet

Re: Re: How do I contact ee for help with my account???

Katie_B — Wed, 03 Jun 2026 15:23:24 GMT

Hi @Guillermo4.

Welcome to the community.

Please provide us with more information on the problems you are experiencing so we can help further.

Speak soon,

Katie

Re: Re: How do I contact ee for help with my account???

JimM11 — Wed, 03 Jun 2026 15:32:12 GMT

@Guillermo4 Below also

Re: Re: How do I contact ee for help with my account???

XRaySpeX — Wed, 03 Jun 2026 15:56:53 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?