topic Site blocks not working for some websites in Broadband & Landline

Site blocks not working for some websites

callumadavis — Wed, 03 Jun 2026 09:22:45 GMT

So I'm trying to read the news less and have used the WiFi blacklist to do so. I've added a bunch of news sites to the blacklist for a group that includes my laptop.

Unfortunately, the block seems to just not work for certain sites. Specifically www.telegraph.co.uk and politicshome.com.

I don't know if EE ever reads these messages, but it would be good if someone could look into why the site blocking function doesn't work on these specific websites.

Re: Site blocks not working for some websites

JimM11 — Wed, 03 Jun 2026 10:32:51 GMT

@callumadavis You would be best to call EE CS about your request and have it looked at.

Re: Site blocks not working for some websites

bobpullen — Wed, 03 Jun 2026 12:21:39 GMT

@callumadavis - what broadband hub do you have as that dictates what parental control system you're using?

How are you entering the website addresses? e.g. in the case of the telegraph address, I would suggest omitting the 'www.' bit so it catches the whole domain name and not just the www address.

PS. If it's one of EE's newer hubs you're using, then you needn't create a dedicated group for the blacklisting. You can add blocked sites to the default group instead and the rules will be applied across your entire network.

Re: Site blocks not working for some websites

callumadavis — Wed, 03 Jun 2026 12:36:57 GMT

I've tried both the www. version and the version without, it doesn't work either way.

I've created different groups because I don't want the rules applied across the entire network. But I don't think that'll help. The issue is that most websites are blocked but some (telegraph.co.uk, ft.com, politicshome.com) aren't.

Re: Site blocks not working for some websites

JimM11 — Wed, 03 Jun 2026 12:46:02 GMT

@callumadavis The first part from @bobpullen requested ""what broadband hub do you have as that dictates what parental control system you're using?""

If you are not sure take a look at the link below.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Site blocks not working for some websites

callumadavis — Wed, 03 Jun 2026 14:05:36 GMT

I've got the Smarthub 6 Plus.

Re: Site blocks not working for some websites

JimM11 — Wed, 03 Jun 2026 14:11:59 GMT

@callumadavis From the link.

Parental Controls and Security

Advanced via the EE app""

Re: Site blocks not working for some websites

XRaySpeX — Wed, 03 Jun 2026 14:27:15 GMT

@JimM11 : That's not a link!