https://community.ee.co.uk/t5/Broadband-Landline/cancelled-return-EE-router/m-p/1621151#M138589 <P>Hi, I spoke to a nice young man Aaron on 0800 number and he said no further action required after we bundled VIRGIN Tivo with Virgin broadband and landline for elderly mother. The website says we need to return the router. Do we need to do that?</P> Tue, 02 Jun 2026 09:33:37 GMT CJHamilton 2026-06-02T09:33:37Z https://community.ee.co.uk/t5/Broadband-Landline/cancelled-return-EE-router/m-p/1621151#M138589 <P>Hi, I spoke to a nice young man Aaron on 0800 number and he said no further action required after we bundled VIRGIN Tivo with Virgin broadband and landline for elderly mother. The website says we need to return the router. Do we need to do that?</P> Tue, 02 Jun 2026 09:33:37 GMT https://community.ee.co.uk/t5/Broadband-Landline/cancelled-return-EE-router/m-p/1621151#M138589 CJHamilton 2026-06-02T09:33:37Z https://community.ee.co.uk/t5/Broadband-Landline/cancelled-return-EE-router/m-p/1621189#M138590 <P><SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4451847">@CJHamilton</a>&nbsp;: If it's listed in following link then follow&nbsp;</SPAN><A href="https://ee.co.uk/help/orders/return-and-recycle-ee-product?_gl=1*1lknaj9*FPAU*MTgxNTI4MjMxOS4xNzc3NjEzMjgy*_ga*MTg0OTEzMDU1NC4xNzc3NjEzMjcz*_ga_YEXV92BLZ6*czE3ODA0MDE0MjAkbzEkZzEkdDE3ODA0MDIzMzIkajUzJGwwJGgxNjExODU4NDY3*_fplc*YjVtb0JKRGp3TWhWUFNlMTZlYXhyJTJGeE1BSzNYcm9DRG15NFlCQ1lGeEVEcGVzVG4yNEdrUWdaVkd5VDEzYTV1UkRxM0xaM2VFeWJJVVpMc1YyQ2ZKYmZSRCUyRnolMkZucWF4c1ZURG1sYiUyRmQ2V1FWYWFYZVNFNXB3aEp2RGsxYXclM0QlM0Q." rel="noopener noreferrer" target="_blank">https://ee.co.uk/help/orders/return-and-recycle-ee-product</A><SPAN>&nbsp;. If you have not received a return bag you may call&nbsp;<STRONG>0330 123 1105</STRONG>&nbsp;for 1.&nbsp;</SPAN></P> Tue, 02 Jun 2026 12:12:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/cancelled-return-EE-router/m-p/1621189#M138590 XRaySpeX 2026-06-02T12:12:49Z