topic Re: my outside camera keeps going offline. in Broadband & Landline

my outside camera keeps going offline.

ofifrin — Mon, 01 Jun 2026 12:19:29 GMT

For two weeks now my outside camera goes offline, either "unstable network" or "weak signal" my wifi speed is 70mps any ideas.

Re: my outside camera keeps going offline.

JimM11 — Mon, 01 Jun 2026 12:28:10 GMT

@ofifrin You do not say where it is located with reference to the EE Hub, but you may wish to look at having a wireless booster closer for the strength off the wifi band closer to the outside camera. I had to use Tp-Link powerline with both the Ring Doorbell and the Camera's as the Hub wireless just did not have the strength for stability. Speed does not matter in the slightest, signal strength is the baby. Assuming you device is wireless connected and not Ethernet.

Re: my outside camera keeps going offline.

XRaySpeX — Mon, 01 Jun 2026 14:50:51 GMT

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: my outside camera keeps going offline.

ofifrin — Mon, 01 Jun 2026 18:45:19 GMT

my camera is on frame above garage door would a booster in the bedroom overlooking it be adequate? Also what booster would you recommend?

Re: my outside camera keeps going offline.

ofifrin — Mon, 01 Jun 2026 18:59:42 GMT

I'm an old bloke, went into Advanced settings etc but had EE warning about needing https browser , I use DuckDuck Go, so don't understand what that is about..

Re: my outside camera keeps going offline.

JimM11 — Mon, 01 Jun 2026 19:42:06 GMT

@ofifrin You can just do the https://192.168.1.254 to the EE hub, ignore any security warning that your browser throws up just the new way off EE doing the connection to the Hubs, It's always hard to say what is needed, my Garage is about 45' away from the home, as mains cable run's to it have a TP-Link WPA-4220 Kit out on it, not a speed demon but covers the garage/garden/camera and the wife when she is out there you tubing on the exercise walker with her mobile phone.

TL-WPA4220 KIT | AV600 Powerline Wi-Fi Kit | TP-Link United Kingdom

Do see if the Comp network works first may give you the stability that the camera needs as long as the signal get's there.

Re: my outside camera keeps going offline.

JimM11 — Mon, 01 Jun 2026 20:43:23 GMT

@ofifrin Just in case when re-reading your post the two weeks caught my eye, was it working fine before this time, see the post linked below if you get time to read it.

Last few days smart plugs go offline in the evening - The EE Community

Re: my outside camera keeps going offline.

bobpullen — Wed, 03 Jun 2026 21:56:04 GMT

@ofifrin - try fixing the 2.4GHz channel in the Hub Manager: -

Browse to http://192.168.1.254
Accept the security warnings by following the prompts
Navigate to Advanced > Wireless (you'll need to enter the hub admin password from the removable settings card)
Scroll down to the 2.4GHz section, click the drop-down and chose one of the three channels (something other than Smart).
Click Set and save the changes
Wait a few minutes for the changes to be applied. It may cause a short disruption the the WiFi network and kick you out of the Hub Manager.