topic Re: Wifi dropping out. in Broadband & Landline

Wifi dropping out.

GazNH — Sun, 31 May 2026 09:12:46 GMT

For the past month or so the WIFI on my SH31B drops signal strength suddenly. Happens every day sometimes twice during the day. This is causing all sorts of issues with smart home and car charger going off line.

Firmware version : r4.26.1-R-1860948-PROD-83002

When I reset the router it comes back with a high signal only to drop again later that day.

Re: Wifi dropping out.

JimM11 — Sun, 31 May 2026 12:05:30 GMT

@GazNH Few posting's with similar going on just now, see linked if you have not come across yet, Re: Last few days smart plugs go offline in the evening - Page 2 - The EE Community and anything you can define is going to be well useful especially if you no what band your devices are on, one has posted fixed channel on the 2.4Ghz instead of Auto cleared the issue out!

Channels are 1,6,11 for good housekeeping so if you could stick to those values....

Your only curve ball is a Month or so, but it's not precisely known when the FW was put out, 25th May was the first posted example.....

Re: Wifi dropping out.

GazNH — Sun, 31 May 2026 12:45:16 GMT

Thanks Jim, I have tried setting to fixed channel 6, turned comp on and off, no joy. only thing that works is a reboot, and then only for a short time.

Will keep trying different things, thanks again.

Re: Wifi dropping out.

JimM11 — Sun, 31 May 2026 13:01:09 GMT

@GazNH You may have to power down the router once you apply the change, somethings do not change until a restart, the channel 6 may also not be the best unless you have a wifi analyzer to look see what is around from other potential sources. See linked below to my old pictures but they are still current.

Re: 'Compatible Wifi' issues with new Smart Hub Pro and Smart Wifi Pro - The EE Community

Re: Wifi dropping out.

GazNH — Sun, 31 May 2026 16:22:26 GMT

I have tried 11 as well. I have a very basic analyser, 6 & 11 are both better than 1 but still the signal drops out eventually

I may just disable WIFI and add my own WIFI inly router.

Re: Wifi dropping out.

Ali_A — Mon, 01 Jun 2026 14:30:25 GMT

HI @GazNH

Do you notice if there is a pattern or specific time your WIFI is dropping out?

Is it only the WIFI signal that drops, or your full Broadband connection?

Ali

Re: Wifi dropping out.

GazNH — Mon, 01 Jun 2026 17:32:51 GMT

No specific time, it would gradually drop a few percent from the time I reset, then would just suddenly drop all the way after a few hours.

The broadband is fine, just the WIFI.

I have added an old TP-Link wifi router to my network and it is fine.

Re: Wifi dropping out.

JimM11 — Mon, 01 Jun 2026 17:55:56 GMT

@GazNH Sounds like you just have a faulty hub, have you called EE to report it to them, or did the HELP to 66033 for EE to take a look and monitor what is going on with it?

Re: Wifi dropping out.

GazNH — Mon, 01 Jun 2026 18:06:30 GMT

I haven't bothered - now I have a dedicated WIFI router and have started moving my smart home devices to ESP_Home and/or Matter the WIFI will only be used for my phone ,1 tablet and the car charger control connection.

The old TP router is not the fastest but it works fine for all I need. The important thing is the broadband is fairly solid.

Re: Wifi dropping out.

JimM11 — Mon, 01 Jun 2026 18:21:09 GMT

@GazNH Understand but are you still using both the EE and the TP-Link one on the connection, if so and you have the wifi on the EE, there diagnostic software should be able to kick in and take a look see, you just do the HELP to 66033 and it runs to take a look at it. I did similar when i moved to vodafone, turned the wifi off on VF and only connected Wan/Lan to there hub for 4 weeks to see the connection was fine on the Wan to the ONT, once i got back disconnected the VF and stuck it back in it's box as had no need for it. Matter devices are not supported on the EE range off hub's they do not have the protocol to deal with them!

Re: Wifi dropping out.

GazNH — Mon, 01 Jun 2026 18:44:47 GMT

Jim, the TP link has a customer firmware, it is connected to the EE as a wired device and is just a WIFI hot spot. WIFI on the EE is disabled. It is from a batch we used in work to add WIFI to warehouses.

My matter and ESP_Home devices are on a separate network where I have a master controller with 1 gateway device if I need to connect it to the interweb, otherwise it all runs inhouse.

Re: Wifi dropping out.

JimM11 — Mon, 01 Jun 2026 19:29:57 GMT

@GazNH Got it, with you now!