topic Re: How can I view or download my broadband bill online? in Broadband & Landline

How can I view or download my broadband bill online?

Buggwrit — Fri, 29 May 2026 10:50:08 GMT

Hi, new here 😊

Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can be accessed via the website but I'm darned if I can see any way to do so.

Any pointers would be gatefully received.

Re: How can I view or download my broadband bill online?

XRaySpeX — Fri, 29 May 2026 10:56:39 GMT

Re: How can I view or download my broadband bill online?

Buggwrit — Fri, 29 May 2026 11:13:03 GMT

Thanks for responding to quickly @XRaySpeX . Herein lies the problem: I can't find BB:Home. I received an email saying my first bill is ready to view with a link https://ee.co.uk/go/login.

In the page that takes me to if I click on Broadband all I get is a list of deals. There's no 'Home' to be found anywhere and no links to view bills.

Re: How can I view or download my broadband bill online?

XRaySpeX — Fri, 29 May 2026 11:34:53 GMT

You don't just click on Broadband. You fill in the login form presented on that page. Have you linked your BB contract to your EE a/c?

Re: How can I view or download my broadband bill online?

Buggwrit — Fri, 29 May 2026 11:45:07 GMT

I am logged in to my EE account. Sorry, I don't know anything about linking my contract to my EE account. Where can I find that information?

Re: How can I view or download my broadband bill online?

XRaySpeX — Fri, 29 May 2026 11:51:18 GMT

At bottom at logged-in home page you'll find Link a device > Choose BB > Link EE Broadband . You'll need to supply your BB a/c no. which is 'GB' followed by 8 digits.

Re: How can I view or download my broadband bill online?

Buggwrit — Fri, 29 May 2026 14:53:43 GMT

Thanks again. I used your link to get to that page, logging in to my account when asked. I then opened the email that notified me of my first bill, which has the account number on it, then copied and pasted that into the box. The result was as shown. What do you make of that?

Incidentally I should have mentioned I didn't take out a new contract with EE. I've been moved over by my previous ISP, Plusnet, because I wanted to keep my home phone. I don't recall seeing an email titled 'Thanks for choosing EE' so this may be the reason.

I did have an email notifying me of the date of the move. This had a different account number of 10 numbers without a preceding GB. I tried this with the same result.

I seem to be bashing my head against a brick wall with all this. I'll be starting another topic shortly because one of my devices stubbornly refuses to connect to the new hub.

[Mod edit: Image rejected as it contained personal information]

Re: How can I view or download my broadband bill online?

JimM11 — Fri, 29 May 2026 15:04:58 GMT

@Buggwrit Numbers only, is normally an EE Mobile account? GBxxxxxxxx make sure if you have no spaces, as a bill etc would show as GB (space)xxxx(space)xxxx and that is all wrong for trying to tie the BB to the account. Call EE CS if you cannot get it and when you pass all the securities they may be able to tell you or compare what you have.

Re: How can I view or download my broadband bill online?

Buggwrit — Fri, 29 May 2026 15:13:27 GMT

@JimM11 I wouldn't know about that. I don't have an EE mobile account 😊

The number was shown with no spaces on the email and I simply copied and pasted it

Looks like a conversation with CS then ☹️.

Re: How can I view or download my broadband bill online?

JimM11 — Fri, 29 May 2026 15:19:25 GMT

@Buggwrit Ask CS to sort it all out for you as well when you finally get through to them.

Re: How can I view or download my broadband bill online?

Buggwrit — Sun, 31 May 2026 16:30:23 GMT

@JimM11 Easier said than done ☹️. Are there actually any humans in CS? As far as I can see everything is either help FAQs or AI.

Interestingly on Friday I received a Welcome message from EE quoting the account number which was the longer one without the GB prefix. I than received a follow-up one inviting me to set a password for my EE ID which I have done. The Welcome message included two buttons, one labelled Help, the other Call Us. The Call Us button doesn't do anything and the Help button launches a Plusnet page explaining why I've been kicked out (as if I needed to know that).

On Saturday I received a third message informing me my account is ready with my password set up. This also features a Call Us button that does do something - it asks me to pick an app to open the tel link.

So as seems common these days it's simply not possible to pick up the phone and talk to a human.

This message also contains the following statement:

except, as I keep saying, I can't see any way to do that on the page that link brings up. It does seem as I'm being forced against my will to install the EE app which annoys me intensely.

If I'm missing something I would be eternally grateful to have my error pointed out.

Mike.

Re: How can I view or download my broadband bill online?

JimM11 — Sun, 31 May 2026 17:11:05 GMT

@Buggwrit Will take a look if your posted picture get's approved for viewing, here is the link from EE Help. Plusnet account transferer's may just be treated way different, you are one off the first so who knows what EE is doing with accounts and linking products so you can see with the web portal ID.

EE Login - Log in to Your EE account | Profile Help | EE

Re: How can I view or download my broadband bill online?

XRaySpeX — Sun, 31 May 2026 17:00:58 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

Re: How can I view or download my broadband bill online?

Buggwrit — Sun, 31 May 2026 21:47:11 GMT

@JimM11 That's strange. My photo appeared when I posted and it's still there for me. It says:

"Use the EE app or go online to easily manage your account. You can do things like:

View your bills . . . . ."

@XRaySpeX Thanks for pointing out the number in your sig. I'll give that a try tomorrow. Time for bed . . . . .

Re: How can I view or download my broadband bill online?

XRaySpeX — Sun, 31 May 2026 22:05:27 GMT

@Buggwrit : I only cleared your pix for viewing at 6PM. Until then it was not approved. Maybe you could see your own pix but others couldn't.

Re: How can I view or download my broadband bill online?

pickanothername — Mon, 01 Jun 2026 10:26:12 GMT

I think there may be a problem with Plusnet migrations, I can't see the images to confirm I get same error but I have a lot of the same symptoms described.

I have been forced migrated today, I can (and have) create an EE account but cannot link my broadband product to it - the error I get is that I've put my details in wrong, says I will need to go into EE shop with photo ID to fix it (trust me, you do not want me to do that). Same as the original poster, I think, I have been given a ten digit account number, no GB prefix.

Note to original poster: I installed the app, it didn't help, same error.

To cap it all, the landline (which I wanted to keep, till at least end of current contract), the entire reason I was forced off plusnet, isn't working following switchover (broadband does appear to be working). Not a great start.

Re: How can I view or download my broadband bill online?

JimM11 — Mon, 01 Jun 2026 11:05:03 GMT

@pickanothername If you cannot link, have you called EE CS to see if they can look at your account side. Images are all cleared now in this post apart from the two that got rejected because of personal details.

DV is NOT an instant changeover, and 24-48hrs for it to gel together, just make sure that the phone is plugged into the back off the EE Hub and NO WHERE else.

The Forum is not EE CS, just public and trying to assist when it can be done, your EE hub is all tied to the account same as your ID on the system, only EE CS can tell you what is going on with it all. Linked from the EE Help how to call them.

Re: How can I view or download my broadband bill online?

Leanne_T — Mon, 01 Jun 2026 14:51:58 GMT

Hi @pickanothername

Thanks for posting on the community.

Please follow the advice from @JimM11 and give us a call, our broadband tech guides will be able to give you the details you need to register for an EE account to view your details, and they can check the landline for you to see when this will be connected.

Let us know how you get on.

Leanne.