topic Re: Old Home Owners Left EE Router in Broadband & Landline

Old Home Owners Left EE Router

Dbeckett — Sun, 31 May 2026 09:38:23 GMT

We have just moved into our new home and the previous owners have left their EE router but we have moved to Virgin Media. Can I just throw their old router away as I have no way of requesting a label?

Re: Old Home Owners Left EE Router

Northerner — Sun, 31 May 2026 11:05:11 GMT

Hi @Dbeckett

The previous owner would need to return it or they will be billed. They might get in touch when EE emails them.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

If not bin it as it is not your responsibility.

Thanks

Re: Old Home Owners Left EE Router

JimM11 — Sun, 31 May 2026 12:10:48 GMT

@Dbeckett Give it a couple off weeks holding on to it as a Just incase, but the link @Northerner put on, if you have time take a look, if you see one like it then there will be a payment and charge for those who left it behind.