Anyone else been charged for not returning old equipment

kimcramp — Thu, 28 May 2026 15:36:05 GMT

Has anyone else been charged for not retuning equipment even though they’ve got proof it was delivered? Sent my old WiFi hub back on 13/05/26, Royal Mail confirmed delivery on the 15/05/26 and today I’m being told that I’m being charged £85 on my next bill because I haven’t returned it! There doesn’t seem to be any way to forward the evidence to EE either, so I’m not sure how I will get this resolved? Any help appreciated.

thanks

Re: Anyone else been charged for not returning old equipment

JimM11 — Thu, 28 May 2026 17:33:08 GMT

@kimcramp See linked, and you have to call EE CS and talk to a body on the phone....

Equipment return not received - The EE Community

topic Re: Anyone else been charged for not returning old equipment in Broadband & Landline

Anyone else been charged for not returning old equipment

Re: Anyone else been charged for not returning old equipment