topic Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002 in Broadband & Landline

Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Clever_Trevor — Tue, 26 May 2026 11:52:15 GMT

I noticed last night - new firmware r4.26.1-R-1860948-PROD-83002 on the EE hub 6 plus….

Anyone know what this update adds/ fixes ….?

As only reason I knew is

1/ I had a Netgear WiFi extender which disconnected & has/had lost its connection to the hub

2/ ( I had 1/ above added as poor WiFi to detached garage ) - However; I now notice the WiFi to these further devices is now much better ( instead of 1 bar strength at those device, is showing 2 / 3 bars 👍)

So, I am leaving the WIFI extender disconnected - as WiFi appears better

I do not see any other features/ changes in settings - but am pleased to see WiFi working better for me ….

Thanks.

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

XRaySpeX — Tue, 26 May 2026 11:56:22 GMT

@Clever_Trevor wrote:
Anyone know what this update adds/ fixes ….?

Nobody on this user discussion forum would know! EE never releases Change Logs.

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

JimM11 — Tue, 26 May 2026 11:58:04 GMT

@Clever_Trevor There is never anything published as to what is done or why, but yes OP posted yesterday that the SH32B had been FW updated, lost a few IOT's but back online now.

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Clever_Trevor — Tue, 26 May 2026 12:03:36 GMT

Thank you.

well, if I notice anything else then will post.

thought it worth sharing the improved WiFi that I see

cheers

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Cliff_G — Thu, 28 May 2026 16:51:24 GMT

This firmware update has caused my phones to drop off the wifi, noticed as of 26/5/2026

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Clever_Trevor — Thu, 28 May 2026 17:02:06 GMT

Hi Cliff_G

is interesting you had that issue. I did have same happen with an extender - then started to investigate the cause & noticed the firmware had updated.

to resolve it - I used the EE app ( select manage hub ). Click list devices & the extender was showing offline - I then clicked on the edit & selected ‘forget this device’ then turned the WiFi extender back on & it reconnected.

seems EE have tweaked the WiFi.

Hope this helps.

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Cliff_G — Thu, 28 May 2026 21:23:00 GMT

Thanks.

My solution seems to be to power down the router for 20 minutes. So far that's been around 5 hours and everythign has been behaving perfectly. We'll see if it lasts...

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

Cliff_G — Sat, 06 Jun 2026 13:59:25 GMT

Was talking to one of the EE Guides today (very helpful). They are now aware of Wifi problems likely around this firmware update (on the 2.4 GHz signal, I told him). Apparently the update was to align the EE routers with the BT ones (in some way, no detail given). I asked if an update was likely to which the answer was basically no, unless they do find sufficient reason to fix a problem.

Re: Smart hub 6 plus firmware r4.26.1-R-1860948-PROD-83002

JimM11 — Sat, 06 Jun 2026 14:11:47 GMT

@Cliff_G Not enough traction on the EE side yet, so really not surprised by the reply you got. They don't fix problems that are years old, so why do one that has just cropped up.... There was an issue on 2.4Ghz being fixed and jumping all over the place from previous ie would not hold the fixed channel that you selected, never seen it myself on my EE Hub but others reported so....