topic Re: Equipment return not received in Broadband & Landline

Equipment return not received

Marlow2 — Thu, 28 May 2026 12:09:26 GMT

Good afternoon,

We’ve returned equipment after an upgrade and we’ve been charged £215. We sent it back via Royal Mail lockers and QR code provided but that was seven weeks ago. Obviously not happy we’ve been charged.

Re: Equipment return not received

JimM11 — Thu, 28 May 2026 12:17:34 GMT

@Marlow2 Is there anyway to track when you do it that way? EE Charge due to the time, but do look at the EE Returns policy!

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE

Re: Equipment return not received

Marlow2 — Thu, 28 May 2026 12:26:32 GMT

I’ve got the email to say I’ve returned the parcel via the lockers so I’m baffled to why I’ve been charged even though it takes ‘upto 3 weeks to get to EE’.’

The parcel had the account details in it too so there shouldn’t of been any discrepancies.

Re: Equipment return not received

JimM11 — Thu, 28 May 2026 13:31:51 GMT

@Marlow2 Call EE CS, and inform them you have proof it was returned, then get the refund paid back to your direct debit or card whichever payment method you are using. Nothing the Forum can do to help you.