topic Waiting! in Broadband & Landline

Waiting!

AntiqueAndy — Thu, 28 May 2026 12:32:50 GMT

Hi all. Been waiting all morning for an engineer as I was told pone would arrive. Now that slot gone and been on phone hold for over 25 mins! What should I do? Go out or wait and hope?

Now been on hold for over half an hour and ended up rebooking for Monday. Been told the engineer missed my appointment! I knew that. Ah well.

Re: Waiting!

JimM11 — Thu, 28 May 2026 12:21:05 GMT

@AntiqueAndy Your fault is that the reason for an Engineer visit? Work can be external and a repair done without an Engineer hitting your home, that is one option for the Forum to give to you.

Re: Waiting!

Chris_B — Thu, 28 May 2026 12:30:23 GMT

@AntiqueAndy probably because you’re not the first person the engineer has to go to and they’ve probably got stuck on another job with something else which has a knock on effect.

Re: Waiting!

AntiqueAndy — Thu, 28 May 2026 12:44:05 GMT

Thanks for your email.

There is no fault, just a wire with no insulation and I want to replace the
flooring.
There isn't a section to put this in so I have to record it as a fault.

It has all gone rubbish. Not helpful at all.
Now I have been told another appointment has to be made.

Andy

[Mod edit: Removed PII. Kindly refrain from sharing personal info in public posts.]

Re: Waiting!

JimM11 — Thu, 28 May 2026 13:15:00 GMT

@AntiqueAndy You will have to reschedule then it happens, at least the no show fee can be taken off the bill so that will save you a little from the charge.