topic Re: Hello my broad band is not working in Broadband & Landline

Hello my broad band is not working

Norbert132 — Wed, 27 May 2026 09:14:13 GMT

Hello have can you put the start i wait long day but nothing

Re: Hello my broad band is not working

JimM11 — Wed, 27 May 2026 09:42:58 GMT

@Norbert132 Is this just a new EE Broadband service for Home Fixed line that you are having? What is the light indicating on the EE Hub that you have, and if you need help from EE then you need to call them direct.

https://ee.co.uk/help/broadband/getting-started

Re: Hello my broad band is not working

XRaySpeX — Wed, 27 May 2026 10:34:21 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?