topic Re: wifi is trash in Broadband & Landline

wifi is trash

pricey100 — Tue, 28 May 2024 14:29:30 GMT

Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.

The EE home app is also dreadful just comes up with an error message saying it cant connect to the router.. what sort of service is this?

Re: wifi is trash

Chris_B — Tue, 28 May 2024 17:08:27 GMT

@pricey100 Is the router close to another electric device? If it is it shouldn’t be as any electrical device can cause interference. Can you relocate the router ? Have you tried restarting the router after it’s been switched off for 30+ seconds?

Re: wifi is trash

JimM11 — Tue, 28 May 2024 18:06:57 GMT

@pricey100 EE home app is for the older service and if you are on the new EE you should not be using that one, are you sure this is what you are using? What is your testing method to verify speed's? Which router do you have?

Re: wifi is trash

jockwav1 — Mon, 23 Sep 2024 11:33:28 GMT

Totally agree

Re: wifi is trash

Leanne_T — Tue, 24 Sep 2024 09:43:11 GMT

Hi @jockwav1

Thanks for coming back to the community 🙂

Are you experiencing WiFi problems with your home broadband?

Leanne.

Re: wifi is trash

JimM11 — Tue, 24 Sep 2024 09:53:08 GMT

@Leanne_T OP was a mobile BB user from months ago!!

Re: wifi is trash

Leanne_T — Tue, 24 Sep 2024 09:56:06 GMT

Thanks @JimM11

Leanne 🙂

Re: wifi is trash

XRaySpeX — Tue, 24 Sep 2024 11:07:02 GMT

@JimM11 : Doesn't mean he is not now fixed!

Re: wifi is trash

JimM11 — Tue, 24 Sep 2024 11:41:18 GMT

@XRaySpeX sure doesn't.

Re: wifi is trash

SCrocker — Mon, 09 Mar 2026 17:00:57 GMT

I annoying had to change over from Plusnet to EE as I wanted to keep my landline. Plusnet was excellent. Coverage and signal never had any issues. The new EE router is truly awful. The coverage is nowhere near that of the Plusnet router. EE customer services didn't really care. All that was offered were Wi-Fi extenders that I would be charged monthly for. In the end I purchased 2 x TP-Link extenders myself, which now gives me the same coverage I had previously. Not good.

Re: wifi is trash

JimM11 — Mon, 09 Mar 2026 17:24:20 GMT

@SCrocker Take you just used the heading as a jump on?

Re: wifi is trash

Gill1953 — Tue, 26 May 2026 12:05:19 GMT

I too have enormous problems with EE Wi-Fi it is absolute rubbish. I was forced over from PlusNet (which had brilliant Wi-Fi) because of the need to retain a landline. However once my contract is out with EE I will reluctantly give up the landline and switch back to PlusNet. The EE service is truly shocking.

Re: wifi is trash

JimM11 — Tue, 26 May 2026 12:17:06 GMT

@Gill1953 What EE hub did you get for the change over PN to EE, nearest equivalent although very old is the EE Smart Hub as a wifi 5 device. linked below if you need to go look.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: wifi is trash

Gill1953 — Tue, 26 May 2026 16:25:16 GMT

I have an EE Smart Hub Plus.
I’m beginning to think it may be the hot weather has something to do with it but I never, ever had the same problems with PlusNet in previous heatwaves.

Re: wifi is trash

JimM11 — Tue, 26 May 2026 16:56:50 GMT

@Gill1953 The 6 or 7 Plus two versions available from EE now, The 6 is a wifi 6 device, and the 7 is wifi 7, they do operate differently from the old Plusnet version that you would have had it being wifi 5 only.