topic Fake letter from EE with broadband deal 37.99 in Broadband & Landline

Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:33:18 GMT

Just got an letter today from EE and rang them up and been told re-contract at 67 🙂 lol at first I was told the full fibre broadband isnt available in my area hihi but somehowe Ive been using it for 2 years. It was nice been a customer of BT since they merged with EE..

Anyway I told them about offer they send me at 37.99. No knows about offer and 67.99

Why are they sending letter with FAKE OFFER?

Just got it cancelled. I am tired of EE , 2 years I couldnt use my EE to view a single broadband bill as account number and billing number dont match but it match in their systems 😄

EE dont like money 🙂 thats for sure

[Mod edit: Image rejected as it contained personal information]

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:18:21 GMT

Ps: ive attached 2 photos showing letter Ive received today :). If you cannot see it you have to log in as noticed it, you need to be logged in.

Re: Fake letter from EE with broadband deal 37.99

JimM11 — Tue, 26 May 2026 12:33:11 GMT

@marcinK2 Your posted pictures have to be approved for general viewing and if there is any personal details on them that is not obscured then they will not get through.... BT did not Merge with EE at all, there is a BT ISP and an EE ISP, both are separate and individual companies within the BT Group, with EE doing all the Residential and BT taking care of the Business side off the Broadband, may be somewhat off a change but sure does not seem like it currently.

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:32:43 GMT

There is nothing on them apart

from new deal details showing cleary price 37.99 and current price 51.99 and out of contract price 56.99

Cant imaging how come they calculate 67 🙂 for new contract.

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:33:26 GMT

Re: Fake letter from EE with broadband deal 37.99

JimM11 — Tue, 26 May 2026 12:38:02 GMT

@marcinK2 YOU are just all wrong about that! Pictures need to be APPROVED! And they got rejected at least your first two whatever the were...

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:35:22 GMT

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:39:39 GMT

They merged all their customer service. EE is part of the same group as BT.

Re: Fake letter from EE with broadband deal 37.99

JimM11 — Tue, 26 May 2026 12:41:39 GMT

@marcinK2 Then move back to BT as your contract is over with EE.

Re: Fake letter from EE with broadband deal 37.99

XRaySpeX — Tue, 26 May 2026 12:42:53 GMT

Same Group, diff ISPs!

Re: Fake letter from EE with broadband deal 37.99

XRaySpeX — Tue, 26 May 2026 13:24:40 GMT

Don't worry, the images were awaiting approval. I have now done so for most of them & they should appear soon.

Where do any of them show a letter from EE? All I see is plan/price panels.

Re: Fake letter from EE with broadband deal 37.99

garybs29 — Tue, 26 May 2026 12:49:12 GMT

Is there any issue placing the order online? I think you were lied too on the phone but it looks a legitimate offer so is there a way of placing online?

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:49:16 GMT

I rang EE number provided on EE letter that contains offer and Ive got BT acc and EE acc and lady on they phone from EE support line have asked me about which acc I want to speak about bt or ee with access to both acc numbers.

So its still the same for me. I just phoned bt number to confirm and again i was asked just seconds ago bt or ee account.

Ive done this to check for you.

Re: Fake letter from EE with broadband deal 37.99

marcinK2 — Tue, 26 May 2026 12:54:20 GMT

EE letter from EE looks legit. However either they lie in letters or on the phone.

Anyway dumb are;

1. Out of contract price 57

2. New contract same package 67.

Currently paying 51.99 on the contract that ends on 3 june.

Either way is missleading way of marketing by sending letters with direct offer addressed to you and current.package and with option to.upgrade package but you must ring them to find out that package dosent exist

Re: Fake letter from EE with broadband deal 37.99

garybs29 — Tue, 26 May 2026 13:01:00 GMT

Does the letter give a website address to try?

Re: Fake letter from EE with broadband deal 37.99

JimM11 — Tue, 26 May 2026 17:08:22 GMT

@marcinK2 Looks like they may be trying to upsell you on the Wifi 7 Pro addon package at £10 PCM.