topic Re: Smart pro 7 wifi ext and ring camera in Broadband & Landline

Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 19:12:27 GMT

Hi all.

I have smart pro 7 with the latest wifi extender. The extender in placed to cover my back garden. I have 2 ring cameras in the garden, 1 closer to the house the other approx 12m from the extender. At night the furthest 1 drops signal. This also happens if I swap the cameras over eliminating the camera.

Any ideas appreciated.

Re: Smart pro 7 wifi ext and ring camera

XRaySpeX — Mon, 25 May 2026 19:17:41 GMT

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 19:24:21 GMT

I did think that but it works most of the time it just drops to a low signal in the early hours. Wasn't sure if the wifi signal gets reduced for any reason.

I use the cameras to capture wildlife at night mainly foxes at 3am. That's how I know it drops out.

I'll have to look at different cameras if compatibility is an issue.

Re: Smart pro 7 wifi ext and ring camera

XRaySpeX — Mon, 25 May 2026 19:28:02 GMT

It's worth a try!

Re: Smart pro 7 wifi ext and ring camera

JimM11 — Mon, 25 May 2026 20:22:42 GMT

@Chintzo You should be looking at the spec for the two ring camera's to see if they are WPA2-PSK and if so get them on the Comp network.

Ring device manuals

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 20:38:40 GMT

Thanks. I'll do that tomorrow. I guess the ssid will have to be different to the norm to eliminate any confusion.

As we speak they are ok.

Thanks.

Re: Smart pro 7 wifi ext and ring camera

JimM11 — Mon, 25 May 2026 20:57:08 GMT

@Chintzo System does it automatically, adds the -comp to the back of the ssid so you will see when you enable the feature.

You will have the main as it is and an additional for the comp feature.

Connect your devices using Compatible WiFi | Broadband Help | EE

If you are using the Ring app, then the RSSI value in the Device is what to look at, mine is currently on 49 but it is only 20' away from the nearest 2.4Ghz signal which is an Asus AP...

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 21:15:28 GMT

Done all that. Signal seems worse on the 2nd camera, reads 82. That's the one 12m away from the extender. Seperated by house wall and fresh air. Camera 1 reads 47 and is fine.

Weirdly now on the EE app the extender has a no signal icon. It also says it's online.

Re: Smart pro 7 wifi ext and ring camera

JimM11 — Mon, 25 May 2026 21:34:21 GMT

@Chintzo RSSI value is important and at 82 you are in the no go area, Since you also have the Pro version, then the Extender needs a good 6Ghz wireless wifi signal from the Pro hub unless you have it Ethernet connected.

Understanding wifi recommendations for Ring devices

Yes, the smart wireless extender should set it's self up also on the Comp network same as the Pro Hub does.... You may have to leave the smart wireless extender to sort itself out, there is not enough tools in the EE toolkit to see what they are doing at the best off times....

If it's not going to work, switch the comp off, and move your camera a little closer, see the link for the Ring RSSI values, it explains were it needs to be.

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 21:21:59 GMT

Looks like they aren't connecting to the extender box. They were before I changed the network. Do the settings transfer from the main box to the extender?

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Mon, 25 May 2026 21:35:13 GMT

Just resetting the extender to see if it will reconnect. If not then I'll reverse everything. The signal on the 2nd camera was much stronger before. But that makes sense as it was connected to the much closer extender not the main hub in my front room.

Re: Smart pro 7 wifi ext and ring camera

Chintzo — Tue, 26 May 2026 14:31:53 GMT

All fixed. Thanks for your help Jim.

I just needed to power off/on the extender for that to come back online. Then do the same for the cameras. Changing to the comp network seems to have fixed the dropping out issue. And now they have reconnected to the extender we have strong signals all round.

Cheers again.

Re: Smart pro 7 wifi ext and ring camera

XRaySpeX — Tue, 26 May 2026 14:34:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.